Skip to main content
BarryPreston
Active Contributor
Active Contributor
January 23, 2025
Solved

number not recognised when people are trying to contact me

  • January 23, 2025
  • 17 replies
  • 374 views

When people are trying to contact me they are getting the default message number not recognised 

    Best answer by BarryPreston

    It was down to the 3 network being down 

    17 replies

    iD Mobile Employee
    January 24, 2025

    Hi ​@BarryPreston 

     

    Thank you for getting in touch. 

     

    We are very sorry to hear you are experiencing issues with people being unable to reach you. 

     

    Can you please confirm the following?

    • Does this happen with every call and in all locations?
    • Are you having issue calling out?
    • Are texts/data impacted?
    • What is your handset make/model?
    • If happy to, please share the postcode where this issue occurs

    Thanks, 

     

    Nat 

     

     

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    BarryPreston
    Active Contributor
    BarryPrestonAuthorAnswer
    Active Contributor
    January 24, 2025

    It was down to the 3 network being down 

    Tyler C
    iD Mobile Employee
    iD Mobile Employee
    January 26, 2025

    Hey there ​@BarryPreston, we’re sorry to hear you were affected by the outage, but glad to hear all is working okay now.

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    New Contributor
    March 24, 2025

    Hi there, I am having this issue, but it’s not an issue with the network. I have just transferred my number over ( about 5 days ago) and has not worked since. I have had an email through saying that the PAC transfer as successful.

    Kash M
    iD Mobile Employee
    iD Mobile Employee
    March 25, 2025

    Hi ​@Wilso9999,

    Welcome to the Community!

    Sorry to hear that the port hasn’t processed, have you tried to restart the handset and your network settings?

    On some occasions you may need to do this following a number port.

    If required we can send you a PM to assist you further, simply get back to us here.

     

    Kash

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    New Contributor
    March 25, 2025

    Hi Kash,

    yes I have done both of those things multiple times. I have also requested a new eSIM to try and resolve it and the issue persists. Please do DM me.

    Kash M
    iD Mobile Employee
    iD Mobile Employee
    March 25, 2025

    Hi ​@Wilso9999,

    We’ll shortly send you a Private Message to your Community account so we can discuss your issue further.

    To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

    Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview

    We’ll see you there.

     

    Kash

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    ali_drisc0
    New Contributor
    New Contributor
    August 1, 2025

    Hi there, I am having this issue, but it’s not an issue with the network. I have just transferred my number over ( about 5 days ago) and has not worked since. I have had an email through saying that the PAC transfer as successful.

    I am experiencing exactly the same issue

     

    Tyler C
    iD Mobile Employee
    iD Mobile Employee
    August 1, 2025

    Hey there ​@ali_drisc0, sorry to hear that. What phone do you have please?

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    ali_drisc0
    New Contributor
    New Contributor
    August 6, 2025

    @Tyler C my aplogies, I have only just seen this. I have an iPhone 12. I have tried everything and nothing has worked. I was told my your advisor, your technical department would look into this and update my withing 24-48 hours. I have been waiting for over three days which is a huge issue as I will be on holiday shortly and won’t be able to receive incoming calls.