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number not recognised when people are trying to contact me

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When people are trying to contact me they are getting the default message number not recognised

BarryPrestonAnswer

Active Contributor

It was down to the 3 network being down

N

Natalie W

iD Mobile Employee

Hi @BarryPreston

Thank you for getting in touch.

We are very sorry to hear you are experiencing issues with people being unable to reach you.

Can you please confirm the following?

Does this happen with every call and in all locations?
Are you having issue calling out?
Are texts/data impacted?
What is your handset make/model?
If happy to, please share the postcode where this issue occurs

Thanks,

Nat

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BarryPrestonAuthorAnswer

Active Contributor

It was down to the 3 network being down

Tyler C

iD Mobile Employee

Hey there @BarryPreston, we’re sorry to hear you were affected by the outage, but glad to hear all is working okay now.

Thanks,

Tyler

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W

Wilso9999

New Contributor

Hi there, I am having this issue, but it’s not an issue with the network. I have just transferred my number over ( about 5 days ago) and has not worked since. I have had an email through saying that the PAC transfer as successful.

Kash M

iD Mobile Employee

Hi @Wilso9999,

Welcome to the Community!

Sorry to hear that the port hasn’t processed, have you tried to restart the handset and your network settings?

On some occasions you may need to do this following a number port.

If required we can send you a PM to assist you further, simply get back to us here.

Kash

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W

Wilso9999

New Contributor

Hi Kash,

yes I have done both of those things multiple times. I have also requested a new eSIM to try and resolve it and the issue persists. Please do DM me.

Kash M

iD Mobile Employee

Hi @Wilso9999,

We’ll shortly send you a Private Message to your Community account so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview

We’ll see you there.

Kash

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ali_drisc0

New Contributor

Hi there, I am having this issue, but it’s not an issue with the network. I have just transferred my number over ( about 5 days ago) and has not worked since. I have had an email through saying that the PAC transfer as successful.

I am experiencing exactly the same issue

Tyler C

iD Mobile Employee

Hey there @ali_drisc0, sorry to hear that. What phone do you have please?

Thanks,

Tyler

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ali_drisc0

New Contributor

@Tyler C my aplogies, I have only just seen this. I have an iPhone 12. I have tried everything and nothing has worked. I was told my your advisor, your technical department would look into this and update my withing 24-48 hours. I have been waiting for over three days which is a huge issue as I will be on holiday shortly and won’t be able to receive incoming calls.