number not recognised when people are trying to contact me

Hi ​@BarryPreston 

Thank you for getting in touch. 

We are very sorry to hear you are experiencing issues with people being unable to reach you. 

Can you please confirm the following?

• Does this happen with every call and in all locations?
• Are you having issue calling out?
• Are texts/data impacted?
• What is your handset make/model?
• If happy to, please share the postcode where this issue occurs

Thanks, 

Nat 

Hey there ​@BarryPreston, we’re sorry to hear you were affected by the outage, but glad to hear all is working okay now.

Thanks,

Tyler

Hi there, I am having this issue, but it’s not an issue with the network. I have just transferred my number over ( about 5 days ago) and has not worked since. I have had an email through saying that the PAC transfer as successful.

Hi ​@Wilso9999,

Welcome to the Community!

Sorry to hear that the port hasn’t processed, have you tried to restart the handset and your network settings?

On some occasions you may need to do this following a number port.

If required we can send you a PM to assist you further, simply get back to us here.

Kash

Hi Kash,

yes I have done both of those things multiple times. I have also requested a new eSIM to try and resolve it and the issue persists. Please do DM me.

Hi ​@Wilso9999,

We’ll shortly send you a Private Message to your Community account so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview

We’ll see you there.

Kash