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Question

One time password not


Richard Penrith
Active Contributor

Can I get an update why OTPs arent coming through on your network 

 

If this cant be fixed I will have to close the account 

 

 

5 replies

Tyler
iD Mobile Employee
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  • iD Mobile Employee
  • 4103 replies
  • May 13, 2025

Hey there ​@Richard Penrith, sorry to hear that. How long has this been an issue for and what phone do you have?

 

Is it for every OTP’s, or only some?

 

Thanks,

Tyler


Richard Penrith
Active Contributor

its with OTPs from Virgin money , Vodafone been happening since weekend 
I am getting OTPs from some providers like Gov portal 
I have a samsung Galaxy A55 5G 

if this doesnt get sorted asap I will be leaving and going to another provider 

 

I only swapped last week and this service is shocking ! 
Ive reported it multiple times 


Richard Penrith
Active Contributor

Been going on since the weekend 

Vodfone , Virgin money , other banks too 

 

 

its not acceptable please advise whats going on 

 

 


Tyler
iD Mobile Employee
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  • iD Mobile Employee
  • 4103 replies
  • May 13, 2025

Hey there ​@Richard Penrith, we just responded to you via another post now. We hope Three UK can resolve the on-going issue shortly.

 

Updates will be posted here:

 

 

Thanks,

Tyler


WelshPaul
Platinum 
Contributor
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  • Platinum 
Contributor
  • 2952 replies
  • May 13, 2025
Richard Penrith wrote:

Been going on since the weekend 

Vodfone , Virgin money , other banks too 

I’m now receiving OTPs from Vodafone. 👍🏻