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Question

others cannot hear me

Fardous Khan
New
 Contributor

I joined iD 2 weeks ago using an eSIM. Others cannot hear me when I call them (normal voice call) and every person tells me that my line is very bad. I already checked the network and coverage status in my area and my phone VPN settings

    3 replies

    N
    iD Mobile Employee
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    • Natalie W
    • iD Mobile Employee
    • 1854 replies
    • February 5, 2025

    Hello ​@Fardous Khan 

     

    Thank you for getting in touch. 

     

    We are very sorry to hear you are experiencing issues when making calls. 

    Is this happening when calling all numbers? 

    Is it worse in any particular area? If so can we please take the postcode? 

    Also, what handset are you using please? 

     

    Thanks, 

     

    Nat 

    Fardous Khan
    New
 Contributor
    • Fardous Khan
    • Author
    • New
 Contributor
    • 1 reply
    • February 12, 2025

    It is the worst at my home address and I do not want to provide the postcode on this platform. It happens no matter who I call. The handset is a Samsung Galaxy S23 Ultra

    N
    iD Mobile Employee
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    • Natalie W
    • iD Mobile Employee
    • 1854 replies
    • February 16, 2025

    Thank you for confirming and I understand your concern with adding your postcode. 

    Can you please visit our coverage/status checker here and let us know the results? 

     

    Thanks

     

    Nat 

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