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OTP Not being received

  • May 12, 2025
  • 1 reply
  • 30 views
7
New
 Contributor

Hi

Just joined from Lebara, ported over a number on Friday - I still can’t receive OTP from various apps such as banking and eBay, these are essential for me to access. I have seen numerous reports of this online with no resolutions apparent, I’ve been told it’s a technical issue that will be resolved in 48 hours but already losing faith and considering cancelling this plan. I’ve also been given another eSim which made no difference.

 

    1 reply

    Tyler C
    iD Mobile Employee
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    • Tyler C
    • iD Mobile Employee
    • 4697 replies
    • May 13, 2025

    Hey there ​@70RSMAT, we’re very sorry to hear that. When you go into phone settings, does your correct phone number show?

     

    Also, I see you mention you’ve been told it’s a technical issue to and to wait 48-hours, was that via contacting us you were told that?

     

    Thanks,

    Tyler

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