We are in the same boat with two of us without network coverage. One would think that ID mobile would send out some kind of communication / updates but nothing. Absolute silence. How long would it last? What is causing it? Any ideas anyone? To ID mobile, anyone there listening and telling us what’s going on? Is it anything to do with switching off 3G? 

Hey there ​@Mark321 & ​@SSS, we’re very sorry to hear that.

Please can you confirm the full postcode(s) you’re having issues in and what phone(s) you both have?

Thanks,

Tyler

Thanks Tyler

I managed to get through to an agent on the online chat and they advised it was still unknown how long this would last. I believe its waiting on 3 to resolve. 

Post code is RH16 4DS and phone samsung s24 ultra.

Hi Tyler, 

Postcode RH164JG and iPhone 14. 
I managed to chat to an agent as well who more or less said the same thing as they did to Mark321. My phone has been upgraded, restarted and all the other usual troubleshooting. 
My question is how long does it take to sort out an issue like that? ID mobile is unable to say. Are they working on it now?  Are we going to be compensated for lack of service? Most importantly the inconvenience of not being to receive important calls from schools, doctors, etc once out and about in town. 

My connection went down on Friday and we’re getting no updates. I may know why:

I had already raised a complaint about patchy service before it went down completely. So I asked my case handler and he said they aren’t getting any updates from tech either.

Apparently it has to do with the merger with Vodafone. It seems Vodafone were using too much bandwidth and taking it from ID/THREE mobile. I suspect that’s why I’ve had awful connectivity for a while now.

The person I spoke to said they had to shut down the network until they get that issue fixed. I was horrified when he mentioned the possibility of months!! Obviously, if it isn’t up by a week, I’m looking at another supplier.
Hubby is with THREE and has the same issue with no service. ID said they’ll let me leave the contract with no early exit fees due to this issue. If I choose to leave I’ll have to call and quote my complaint number to request that free exit. So if you want to leave, raise a complaint first.

As per our rights under the code ID/THREE are signed up to, I asked for compensation and received 2 months credit.

I bought ID mobile’s sim because my WiFi is a ridiculous 12mbps and 0.3 upload. At first I got 95mbps via ID which after a while dropped to 65 then 55 and now no service at all. Ironically, I switched from Vodafone!

I rely on this service. I’m housebound and have no landline since it went digital. It’s also affecting my work massively.
Essentially, for me, they’ve withdrawn service that I’m paying for.

We Need Answers!

All the best to everyone affected. I’m in Cornwall.

Etsu

Thank you Etsu and sorry to hear about your issues. That was very informative though. I shall proceed as you’ve done by raising a complaint and asking for compensation. There’s no way I will be waiting for months for this to be fixed. Fortunately my contract ends next month and my wife’s in two. Frankly, we chose ID because we travel to Europe frequently and they provide free roaming. I shall have to find out which other network provides free EU roaming.  It will be goodbye ID from us both very soon! Shame though 

Thanks SSS. Wishing you both all the best.

oh, and if you find a good network could you drop a note here? 🙂

Will do! Bye for now. 

Hey there ​@SSS, the live-chat would be correct in advising that. 

We're working on fixing an issue in this area at the moment. We're sorry for any disruption this may be causing.

We hope to have things fixed as soon as possible and will add any updates here.

https://www.three.co.uk/support/network-and-coverage/coverage?location=dh44ar&tab=2#tabs-c2d0d12ce8-item-2988999184-tab

Unfortunately, we cannot advise a time-frame as all on-going work by Three UK can vary depending on what the issue is, and unfortunately we don’t have that information our end. It could be that they’re fixing or upgrading a mast(s) in your area. If the issue persists for a further time-period, then we’d be happy to look into a gesture of goodwill for yourself once resolved, as you’ve raised this to us.

If you do wish to raise a complaint via our complaints team, then we’d completely understand and I hope they can help further.

Thanks,

Tyler

Same, I’ve been without signal in RH16 4GY for 8 days now, and leading up to it, it was patchy for about 10 days before. I raised a complaint over the weekend, received a text saying I would get a call on Monday, guess what? Never received a call….

​@Tyler - would be good to actually receive a call from the complaints team..

This morning even my ID WiFi call has not been working at home despite having good WiFi connection. I currently don’t have a working landline as I have just joined Vodafone fibre and some gibberish to do with the landline order requiring completion. They blooming have had two weeks to do this. Vodafone and Three are proving to be network from hell frankly. 
Anyway, we missed an important call from my son’s school this morning. Just realised when we went out of town and voicemail came through. This is getting ridiculous now. 
anything to say to this ​@Tyler? 

Like I said… dangerous and unacceptable. Sorry that happened SSS and hope your son is okay 

Well it seemed to work last night, could receive and make calls and browse on 4G, then about 3 hours later it went and this morning still gone.

Hey there ​@SSS, ​@Etsu & ​@iamthabeska, we did indeed have an outage with some calls/texts yesterday. The outage has now been resolved, calls and text messages should now be working again as usual. If you're still having issues, we'd recommend restarting your phone

We sincerely apologise for the inconveniences caused and really thank you for your patience.

Please find updates here:

https://community.idmobile.co.uk/contacting-id-183/we-re-aware-that-some-customers-are-experiencing-issues-with-making-or-receiving-calls-72269

Thanks,

Tyler

​@Tyler - what about the original issue where we’ve had no signal in RH16 for over a week now. As mentioned, it briefly came back yesterday, but completely gone again this morning.

​@Tyler - we at RH16 have had no network coverage for more than 8 days now. When will that be sorted? Never mind the outages that happened yesterday - we have been having issues for days now! Any idea when the so-called work will be completed?? 
 

Managed to get calls / make calls this evening. Data was a no go, deleted eSIM and downloaded a new one and it’s working well.

3 bars at home instead of 1 and in the area outside 3 bars as well and 80mbps down on 4g. Seems a lot better 

Hi ​@SSS  and ​@iamthabeska  I am sorry to hear that you are still having issues with your coverage.

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview 

We’ll see you there.