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outgoing calls not connecting

  • September 18, 2024
  • 1 reply
  • 165 views
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  • LWB
  • New
 Contributor
  • 1 reply

For the last few days I've been unable to make outgoing calls. When I try to call, it says 'calling' on the screen but it doesn't ring, then cuts out.

I can send and receive text messages fine

My husband is on ID too and has no issues.

Best answer by Matthew T

@LWB do you have 4G VoLTE calling on? For Samsung A14:

  1. Open ‘Settings’.
  2. Tap ‘Connections’.
  3. Tap ‘Mobile Networks’.
  4. Tap ‘4G Calling’.
  5. Make sure the 4G Calling is set to ON.

Thanks.

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    Matthew T
    iD Mobile Employee
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    • Matthew T
    • iD Mobile Employee
    • 1854 replies
    • Answer
    • September 23, 2024

    @LWB do you have 4G VoLTE calling on? For Samsung A14:

    1. Open ‘Settings’.
    2. Tap ‘Connections’.
    3. Tap ‘Mobile Networks’.
    4. Tap ‘4G Calling’.
    5. Make sure the 4G Calling is set to ON.

    Thanks.

    iD Community Manager

    Reply.


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