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Question

people cant call me

R
New
 Contributor

When trying to call me, callers get a message that my number isn’t recognised. Started yesterday. 
can receive texts. 

    5 replies

    Tyler
    iD Mobile Employee
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    • Tyler
    • iD Mobile Employee
    • 2941 replies
    • February 2, 2025

    Hey there ​@Redcroft, sorry to hear that.

     

    What phone do you have please?

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    R
    New
 Contributor
    • Redcroft
    • Author
    • New
 Contributor
    • 2 replies
    • February 2, 2025

    IPhone 14 Pro.

    I eventually got to contact someone on your live chat and they are sending me a new sim. But if this doesn’t work I’ll cancel my contract as I’ve had nothing but trouble since moving to you last month. 

    Tyler
    iD Mobile Employee
    Forum|alt.badge.img+24
    • Tyler
    • iD Mobile Employee
    • 2941 replies
    • February 4, 2025

    Hey there ​@Redcroft, we hope the new SIM works.

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    R
    New
 Contributor
    • Redcroft
    • Author
    • New
 Contributor
    • 2 replies
    • February 20, 2025

    It didn’t. I have moved to another provider and need my account at id mobile cancelled. Thanks 

    N
    iD Mobile Employee
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    • Natalie W
    • iD Mobile Employee
    • 1854 replies
    • February 24, 2025

    Very sorry to hear this ​@Redcroft 

     

    Has your cancellation been booked/processed by the team? 

     

    If not, please let us know and we will be happy to help. 

     

    Thanks, 

     

    Nat 

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