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Question

people cant call me


When trying to call me, callers get a message that my number isn’t recognised. Started yesterday. 
can receive texts. 

5 replies

Tyler
iD Mobile Employee
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  • iD Mobile Employee
  • 2941 replies
  • February 2, 2025

Hey there ​@Redcroft, sorry to hear that.

 

What phone do you have please?

 

Thanks,

Tyler


  • Author
  • New
 Contributor
  • 2 replies
  • February 2, 2025

IPhone 14 Pro.

I eventually got to contact someone on your live chat and they are sending me a new sim. But if this doesn’t work I’ll cancel my contract as I’ve had nothing but trouble since moving to you last month. 


Tyler
iD Mobile Employee
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  • iD Mobile Employee
  • 2941 replies
  • February 4, 2025

Hey there ​@Redcroft, we hope the new SIM works.

 

Thanks,

Tyler


  • Author
  • New
 Contributor
  • 2 replies
  • February 20, 2025

It didn’t. I have moved to another provider and need my account at id mobile cancelled. Thanks 


Forum|alt.badge.img+17
  • iD Mobile Employee
  • 1854 replies
  • February 24, 2025

Very sorry to hear this ​@Redcroft 

 

Has your cancellation been booked/processed by the team? 

 

If not, please let us know and we will be happy to help. 

 

Thanks, 

 

Nat