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Greg Willcox
New Contributor
New Contributor
October 17, 2025
Question

phone does not ring. I just get a notification of a missed call.

  • October 17, 2025
  • 3 replies
  • 91 views

I have tried all the suggested things on here but it is still doing it. I have signal etc 

    3 replies

    iD Mobile Employee
    October 17, 2025

    Hi ​@Greg Willcox 

     

    Thanks for getting in touch.

    We are sorry to hear your phone is not ringing. 

     

    Have you tested your SIM in another handset to see if you still have the same problem?

     

    Natalie 

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Greg Willcox
    New Contributor
    New Contributor
    October 17, 2025

    I haven’t no. My wife’s phone is locked so wouldn’t be able to try it in that. I can try and find another at some point. Just a pain as I am not getting any calls. 

    iD Mobile Employee
    October 17, 2025

    Hi ​@Greg Willcox 

     

    Thank you, I can definitely understand why that would be frustrating. 

    If you are able to check the SIM in another handset it would be helpful as this will help to confirm if the issue is with the SIM or device. 

     

    Alternatively you can try requesting a replacement SIM

     

    Thanks, 

     

    Natalie 

     

     

     

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.