Phone network down? Why no live chat? | Join the discussion, ask questions, share advice.
Solved

Phone network down? Why no live chat?

  • 11 May 2018
  • 4 replies
  • 627 views
A
Rank
I'm not getting any phone network coverage so can't make calls but the live chat isn't on, any idea how to resolve, look into this? Thanks

I've looked at https://www.idmobile.co.uk/help-and-advice/uk-coverage-checker for my area but it's showing as fine.
icon

Best answer by Phil 11 May 2018, 15:59

View original

4 replies

Phil
Rank
Userlevel 4
Badge +6
Hi AWalker. Have you tried restarting your phone or manually searching for networks?
Is this problem affecting you in more than 1 location?

-Phil
Did my answer help you? If so, mark it as the Best Answer to help others! :)
Mohammed
Rank
Userlevel 8
Badge +9
@AWalker
EDIT: Moved to Coverage, international & roaming
I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
A
Rank
Hi Thanks for your reply, yes I did try restarting the phone multiple times but didn't try manually searching for a network but will do this next time too. I started to receive coverage again after 4/5 hours.
A
Hi @AWalker

We're glad to hear you're back up and running. If you need any further help at all please contact us here.

Jade

Reply


Terms & Conditions
Why iD Mobile?