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Phone network down? Why no live chat?

A
Community Member
I'm not getting any phone network coverage so can't make calls but the live chat isn't on, any idea how to resolve, look into this? Thanks

I've looked at https://www.idmobile.co.uk/help-and-advice/uk-coverage-checker for my area but it's showing as fine.

Best answer by Phil H

Hi AWalker. Have you tried restarting your phone or manually searching for networks?
Is this problem affecting you in more than 1 location?

-Phil
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    4 replies

    Phil H
    iD Mobile Employee
    • Phil H
    • iD Mobile Employee
    • 411 replies
    • Answer
    • May 11, 2018
    Hi AWalker. Have you tried restarting your phone or manually searching for networks?
    Is this problem affecting you in more than 1 location?

    -Phil
    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Mohammed H
    iD Mobile Employee
    • Mohammed H
    • iD Mobile Employee
    • 7962 replies
    • May 14, 2018
    @AWalker
    EDIT: Moved to Coverage, international & roaming
    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    A
    Community Member
    • AWalker
    • Author
    • Community Member
    • 0 replies
    • May 14, 2018
    Hi Thanks for your reply, yes I did try restarting the phone multiple times but didn't try manually searching for a network but will do this next time too. I started to receive coverage again after 4/5 hours.
    A
    • Anonymous
    • 0 replies
    • May 17, 2018
    Hi @AWalker

    We're glad to hear you're back up and running. If you need any further help at all please contact us here.

    Jade

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