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Phone not receiving or making calls.

  • December 20, 2024
  • 3 replies
  • 167 views
A
New Contributor

I have operated fine with ID network for 3 years. Suddenly today my phone won’t let me make calls, it just stays dead. Any suggestions?

    3 replies

    Tyler C
    iD Mobile Employee
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    • Tyler C
    • iD Mobile Employee
    • January 25, 2025

    Hey there ​@alexbont8, sorry for only just getting back to you on this, it appears it’s only just appeared our end.

     

    Are you still having the same issues please?

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Shaz Aspinall
    New Contributor
    • Shaz Aspinall
    • New Contributor
    • June 25, 2025

    1. Phone not receiving or making calls. 
    2. Touch screen temporarily stops working. 
     

    How do I get these fixed when there’s no one to actually talk to with ID 

    Matthew T
    iD Mobile Employee
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    • Matthew T
    • iD Mobile Employee
    • June 25, 2025

    Morning ​@Shaz Aspinall,

    Regarding calls: we’re currently experiencing a technical issue that means some customers may be unable to make or receive calls. Please refer to the link below for the latest updates:

    Regarding your touchscreen, we have more information about repairs here:

    Thanks.

    iD Community Manager

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