Skip to main content

Phone not receiving or making calls.

  • December 20, 2024
  • 3 replies
  • 128 views
A
New
 Contributor

I have operated fine with ID network for 3 years. Suddenly today my phone won’t let me make calls, it just stays dead. Any suggestions?

    3 replies

    Tyler
    iD Mobile Employee
    Forum|alt.badge.img+24
    • Tyler
    • iD Mobile Employee
    • 4228 replies
    • January 25, 2025

    Hey there ​@alexbont8, sorry for only just getting back to you on this, it appears it’s only just appeared our end.

     

    Are you still having the same issues please?

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Shaz Aspinall
    New
 Contributor
    • Shaz Aspinall
    • New
 Contributor
    • 1 reply
    • June 25, 2025

    1. Phone not receiving or making calls. 
    2. Touch screen temporarily stops working. 
     

    How do I get these fixed when there’s no one to actually talk to with ID 

    Matthew T
    iD Mobile Employee
    Forum|alt.badge.img+24
    • Matthew T
    • iD Mobile Employee
    • 1978 replies
    • June 25, 2025

    Morning ​@Shaz Aspinall,

    Regarding calls: we’re currently experiencing a technical issue that means some customers may be unable to make or receive calls. Please refer to the link below for the latest updates:

    Regarding your touchscreen, we have more information about repairs here:

    Thanks.

    iD Community Manager

    Reply.


    Perks banner
    Terms & Conditions