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Phone signal keeps dropping out

A
New
 Contributor

I have recently joined ID mobile a week ago and my phone keeps losing signal when making phone calls? 

What can be done to help or should I cancel my agreement?

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    4 replies

    Tom B
    iD Mobile Employee
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    • Tom B
    • iD Mobile Employee
    • 8434 replies
    • June 10, 2024

    Hi @Amyleanne11 

     

    I’m sorry to hear this, does this happen everywhere or just in certain location(s)?

     

    Have you tried your SIM card in another device to test?

     

    Tom

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    A
    New
 Contributor
    • Amyleanne11
    • Author
    • New
 Contributor
    • 1 reply
    • June 12, 2024

    It seems to happen everywhere. 

     

    Yes I have tried the SIM in another phone and it's still the same? 

    andewhite
    Platinum 
Contributor
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    • andewhite
    • Platinum 
Contributor
    • 12438 replies
    • June 12, 2024

    It could be a faulty SIM card. Maybe a replacement would fix the issue.

    Otherwise, perhaps it might be best to return your order in the contract cooling-off period, @Amyleanne11. 

     

    Forum member (non-iD).
    Tom B
    iD Mobile Employee
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    • Tom B
    • iD Mobile Employee
    • 8434 replies
    • June 26, 2024

    Hi @Amyleanne11 

     

    Okay, it could be worth as @andewhite suggest a replacement SIM card, these can be picked up from any Currys store and activated at the link here.

     

    Tom

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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