Phone signal keeps dropping out

I have recently joined ID mobile a week ago and my phone keeps losing signal when making phone calls?

What can be done to help or should I cancel my agreement?

+25

I’m sorry to hear this, does this happen everywhere or just in certain location(s)?

Have you tried your SIM card in another device to test?

Tom

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It seems to happen everywhere.

Yes I have tried the SIM in another phone and it's still the same?

+26

It could be a faulty SIM card. Maybe a replacement would fix the issue.

Otherwise, perhaps it might be best to return your order in the contract cooling-off period, @Amyleanne11.

Forum member (non-iD).

+25

Okay, it could be worth as @andewhite suggest a replacement SIM card, these can be picked up from any Currys store and activated at the link here.

Tom

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