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Question

Phone sim issues

  • September 28, 2020
  • 1 reply
  • 13 views

Its allowing me on the internet and too send out texts and make calls but people can not text me or ring me it's not allowing them why is this 

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1 reply

Ryan D
iD Mobile Employee
  • iD Mobile Employee
  • 4571 replies
  • September 30, 2020

Hi @Greenes,

I am sorry to hear that! Have you ported your number into our network recently? If so, it can take up to 2 working days to complete and you may need to update your phone settings to ensure it displays the correct number. Let us know if this issue is still happening.

Ryan