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picel 8 internet connection lost when not on wifi

K
New
 Contributor
  • Kevlim
  • New
 Contributor
  • 2 replies

Hi guys new to ID but have always been with three and therefore was happy to swap. My only issue is either the network connectivity is shocking or my brand new pixel 8 supplied by car phone warehouse is shocking 

Any ideas.

 

Thanks

Best answer by Kash

Hi @Kevlim,

Welcome to the Community!

Firstly I would advise checking the coverage by testing the SIM in a different handset.

If you don’t see any improvement I would advise checking the coverage using the coverage checker.

https://www.idmobile.co.uk/help-and-advice/coverage

If you don’t see any issues and no improvements in the other handset it may be a faulty SIM.

 

Kash

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2 replies

K
New
 Contributor
  • Kevlim
  • Author
  • New
 Contributor
  • 2 replies
  • May 26, 2024

Sorry for the typo Pixel 8

Kash
iD Mobile Employee
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  • Kash
  • iD Mobile Employee
  • 8064 replies
  • Answer
  • May 30, 2024

Hi @Kevlim,

Welcome to the Community!

Firstly I would advise checking the coverage by testing the SIM in a different handset.

If you don’t see any improvement I would advise checking the coverage using the coverage checker.

https://www.idmobile.co.uk/help-and-advice/coverage

If you don’t see any issues and no improvements in the other handset it may be a faulty SIM.

 

Kash

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