Pixel 6a not receiving calls since porting old number by PAC

Have you tried the SIM in another handset and tried to call your old number to see what happens?

Failing that you need to use the iD online Live Chat service, to speak to a customer adviser ​@lyricaldan - you may have a split port issue.    

The advisers work until 8pm on weekdays - just tell the 24/7 chatbot you’d like to “talk to a person”.

Hey there ​@lyricaldan, we’re sorry to hear that.

Do texts and data work okay on your phone, just not calls?

Is it for incoming and outgoing calls?

Thanks,

Tyler

Hi both, thanks for replying much appreciated 

​@MZone I have spoken to live chat a few times to no avail, but I will try again citing potential 'split port' as you say. I will also try the sim in another phone when I can find a spare

​@Tyler data works fine, texts it's hard to tell - some texts come through (e.g. iD, certain people in my contacts) but others don't (e.g. from my bank as part of two factor authentication). Re calls I can call out fine, whether out of the house or on wifi etc, and I seem to receive calls from certain contacts (e.g. my girlfriend, who I live with) but not others (e.g. my mum, who I don't live with). Absolutely bizarre - if there's a pattern I can't see it

Thanks again, any help very gratefully received 

Dan

Hi ​@lyricaldan,

I hope that you managed to get this raised with the team.

Please let us know if you require assistance and we can PM you.

Kash