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Question

Poor 5G coverage

G
New
 Contributor
  • Gmurph
  • New
 Contributor
  • 2 replies

Hi, 

Have had very poor 5G coverage for months, both on my Samsung phone and my sons IPhone 15.

We live in Northern Ireland 

Hardly ever get 5G, so frustrating 

    6 replies

    Tyler C
    iD Mobile Employee
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    • Tyler C
    • iD Mobile Employee
    • 5144 replies
    • July 2, 2025

    Hey there ​@Gmurph, we’re sorry to hear that. It may be that you live in a low/no 5G coverage area. What’s the full postcode please?

     

    Thanks,

    Tyler

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    G
    New
 Contributor
    • Gmurph
    • Author
    • New
 Contributor
    • 2 replies
    • July 2, 2025

    Hi Tyler,

    BT437EQ 

    It's not just limited to postcode though. 

    andewhite
    Platinum 
Contributor
    Forum|alt.badge.img+26
    • andewhite
    • Platinum 
Contributor
    • 12531 replies
    • July 2, 2025
    Gmurph wrote:

    Hi Tyler,

    BT437EQ 

    It's not just limited to postcode though. 

    Looks like you’ll need VodafoneThree to get cracking on 5G network improvements in your area, and fulfil their promises to the CMA.

    🍀

    Forum member (non-iD).
    Tyler C
    1 person likes this
    • Tyler C
      Tyler C
    Tyler C
    iD Mobile Employee
    Forum|alt.badge.img+24
    • Tyler C
    • iD Mobile Employee
    • 5144 replies
    • July 2, 2025

    Hey there ​@Gmurph, as kindly advised by ​@andewhite, this is a no 5G zone, so we wouldn’t expect a 5G signal here at all.

     

    Please provide any further full postcodes you have no 5G in?

     

    Thanks,

    Tyler

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    K
    New
 Contributor
    • Karam
    • New
 Contributor
    • 1 reply
    • July 11, 2025

    Hi there 

     

    Please check B771DN.

    A
    iD Mobile Employee
    Forum|alt.badge.img+4
    • Anika A
    • iD Mobile Employee
    • 471 replies
    • July 12, 2025

    Hi ​@Karam 

     

    We're fixing an issue in this area at the moment and aim to have things back up-and-running as soon as possible.

    We're sorry for any disruption this may cause and will add any further updates here:

     

    https://www.idmobile.co.uk/help-and-advice/coverage#coverage-info

     

    It’s very patchy for 5G signal. There is much better coverage outdoors than indoors.

     

    Anika

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