My wife & I both upgraded to Samsung Galaxy S22's in November & whenever we make a call it's either really bad quality or the other person can't hear at all. Also the home WiFi signal disconnects for no reason at all
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Poor call quality Samsung Galaxy S22
Best answer by WelshPaul
First things first, check the coverage map and network status pages for issues:
https://www.idmobile.co.uk/help-and-advice/coverage
If everything looks good with the network maybe visit your local Curry’s store and have them check your device as it should still be under warranty.
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+16First things first, check the coverage map and network status pages for issues:
https://www.idmobile.co.uk/help-and-advice/coverage
If everything looks good with the network maybe visit your local Curry’s store and have them check your device as it should still be under warranty.
+24Hey there
Firstly, I’d recommend checking out our coverage checker and network status checker, to see what coverage you should be receiving, and also if any maintenance is on-going in your area. If work is on-going in your area, that could be causing an issue.
https://www.three.co.uk/support/network-and-coverage/coverage
https://www.three.co.uk/support/network-and-coverage/network-support
Secondly, you’ve mentioned the issue began after upgrading, were you/did you have any issues with coverage before upgrading? If not, and if you’re meant to receive good signal in your area and there’s no issues on-going, then this could then point to an issue with either your phones or your SIM cards.
I’d recommend restarting the phone, and resetting the network settings to see if things improve. If not, please try your SIM cards in another handset, and see if the issue improves then. If it does, then that may indicate and issue with the phone. If not, then that may indicate an issue with the SIM card.
If you could try all the above and let us know how you get on, that’d be a great place to start and help!
Thank you,
Tyler
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