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poor coverage

  • 27 September 2024
  • 2 replies
  • 47 views

Jackbash
Community Member

It seems my phone is only good for wifi. Never seem to be able to call or receive phone alls!! This is a joke!

Best answer by Decembersangel72

Hi @Jackbash 👋🏻

Can you send/receive texts, use your data? Is it only phone calls that are the problem?

What phone do you have?
Is it on the ‘4G approved handsets’ list? https://www.idmobile.co.uk/help-and-advice/approved-handsets

Have you checked the area coverage?
If you can give as much information as possible then someone may be able to point you in the right direction.
x

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2 replies

Decembersangel72
Silver Contributor
  • Silver Contributor
  • 145 replies
  • Answer
  • September 27, 2024

Hi @Jackbash 👋🏻

Can you send/receive texts, use your data? Is it only phone calls that are the problem?

What phone do you have?
Is it on the ‘4G approved handsets’ list? https://www.idmobile.co.uk/help-and-advice/approved-handsets

Have you checked the area coverage?
If you can give as much information as possible then someone may be able to point you in the right direction.
x


Kash
iD Mobile Employee
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  • iD Mobile Employee
  • 7617 replies
  • October 1, 2024

Hi @Jackbash,

Welcome to the Community!

Just checking if you require further assistance?

You may need to enable  VoLTE on your handset for calls to work over 4G.

 

Kash