Mobile data is generally quite poor everywhere and unusable in London in particular. My daughter who's also on ID doesn't have the same issues.... I have good signal, just no connectivity. Does my sim need resetting/reconnecting to the network?
Solved
Poor data and usable in London
Best answer by Daz_S
To rule out the SIM you could pop into your nearest Currys and simply ask them for a replacement, they’re free. You’d then need to activate this new SIM via the app or online account portal.
Or, you could try your SIM in your daughters phone before doing anything. If it works fine in hers then it could be your phone or settings on your phone. Maybe even try your daughters SIM in your phone. Again to see if its the phone.
+24Hey there
Can you provide us with some full postcodes you’re having issues in please?
Thanks,
Tyler
Regent street/bond street/Leicester Square in London. However, the strange thing is my daughter, also on ID, doesn't have an issue. My signal strength is strong on the whole, but doesn't seem to work!
+22To rule out the SIM you could pop into your nearest Currys and simply ask them for a replacement, they’re free. You’d then need to activate this new SIM via the app or online account portal.
Or, you could try your SIM in your daughters phone before doing anything. If it works fine in hers then it could be your phone or settings on your phone. Maybe even try your daughters SIM in your phone. Again to see if its the phone.
+24
Let us know how you get on with the steps that
We’ll be happy to assist further once you get back to us here.
Kash
Just to add to this, I’ve visited London twice in the past 6 months and my mobile internet is virtually useless there.
+22And it’s fine elsewhere
It could well be a case of congestion within London if it was only there where you have this problem. The issue for us mere customers is that 3UK’s service status and coverage checker don’t tell us about congestion. Other service providers sites do give out more useful info.
+24Hey there
Thanks,
Tyler
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