Poor Data Speed and Signal for months now

Hey there ​@davidh91, sorry to hear this.

What’s the full postcode please?

Have you beein touch with us regarding this previously also?

Thanks,

Tyler

 Current postcode YO62 4AN.

i was in touch last year at DE451NA and was told my SIM card was faulty. Replaced both mine and partners SIM card. No change. Was then told there was maintenance in the area. Months and months went by and still very poor service but then I moved away.

Thank you ​@davidh91 

I have ran a check in the area and no known issues have been reported. 

Are there any other areas that you experience issues in that we can check? 

How long have you been using the iPhone 13 please? Have you swapped the SIM in to another handset to see if there is any improvement? 

Thanks, 

Natalie 

I have had my iPhone 13 for 18 months.

both mine and my partners exactly the same. Very unlikely to be a faulty handset as both handsets would have to be faulty in the same way at the exact same time.

other postcodes are: CT126QF, EX226FP, PO108JH.

i have recently returned from a 3 month trip into France, Italy, Monaco and Spain and I had a good signal and fast data even in the middle of nowhere and most of the time I had 5G.

i have not tried the SIM card in a different handset but I have tried it in a mobile broadband router and the data is extremely slow despite having 2 bars and 4G

when you have checked the signal in YO624AN is that just for signal for calls or data as well?

Hey there, for PO108JH, we're working on fixing an issue in this area at the moment. We're sorry for any disruption this may be causing.

We hope to have things fixed as soon as possible and will add any updates here.

https://www.three.co.uk/support/network-and-coverage/coverage?location=Ne96jt&tab=2#tabs-c2d0d12ce8-item-2988999184-tab

For the other postcodes given, we don’t see any issues currently.

When in these areas, are you connected to 3G, 4G or 5G please?

Have you both tried resetting network settings?

Thanks,

Tyler

Connected to 4G

yes, have tried resetting network settings. Still no change

Any more ideas?

this is what happened last time. I try all the steps suggested, they don’t work… then nothing.

all except I’m paying £32 a month for unlimited minutes and texts that I can’t use, and 250GB of unusable data. That x2 as my partner is on the same contract…. Total waste of money in the UK

Hi ​@davidh91 

What postcode was that speedtest screenshotted taken in?

Unfortunately we cannot guarantee minimum download/upload speeds, they will vary.

Tom

That was YO624AN.

I appreciate that you can’t guarantee minimum speeds, but that is the speed I am getting on the rare occasion that the data works at all. With a data speed of that, literally nothing on my phone works. No web browsing, no emails, no calls or texts, no social media.

Hi.

We are having the exact same issues in the Exeter area (EX4). For some reason the 3 network is at fault. iD as you most probably know, runs off the 3 mobile network. I have placed a 3 mobile sim in with mt iD sim, and the resulting signal reception is identical one bar on each sim. However, when I changed the 3 mobile sim for a GiffGaff sim, boom 💥 GiffGaff 4 strong bars iD still one measly bar.

We are waiting on a return call from iD (my wife also on iD has same issues) we were given a ref number after phoning to complain.  Although we are not holding our breath expecting a reply.

We are expecting to need to go down the road of a formal writen complaint, sent by registered mail, to it's head office. Requesting termination of our contract at no extra cost. If this fails we will up the complaint to the communication Ombudsman or to CISAS. Hope this helps, you are not alone with this atrocious service.

Hi ​@davidh91 

Okay, taking a look the area of YO624AN is a bit patchy, you may experience issues here generally.

Tom

That’s not what your coverage checker states.

i am going to write a formal complaint. As I said, I have been a loyal customer for around 7 years and each year the service has got worse and worse.

Thanks for your reply - sorry that you’re having bad service too. I know that everytime I go near a town or city my service stops as well.

i am going to do the same as you, writing a formal complaint. Thanks again

Hi ​@davidh91 

Thank you for your reply. 

When searching the postcode, there is a map also available to show the areas for both indoor and outdoor availability.

When searching your postcode, the pin falls in an area which shows good outdoor availability meaning indoor use may be affected. 

Natalie 

Yes, I am aware of the map.

Firstly, when I am ‘indoors’ I am in the motorhome I live in, so there are no bricks or metalwork between my phone and outside.

Secondly, I get the exact same unusable service outside as well.

Hi ​@davidh91,

We’ll shortly send you a Private Message to your Community account so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview

We’ll see you there.

Kash

Ex1 3nw in exeter

Poor data and.voice services for months !

I wouldn’t hold your breath getting sorted.

I’ve complained about the issues multiple times over my time with ID.

most recently, ID are 24 days into another investigation and no signs of resolution. Just messaging thanking me for my patience.

good luck

Hey there ​@Paw El Zet, we’ve responded to you now via another post, please respond there.

Thanks,

Tyler