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Poor data speeds

  • September 19, 2024
  • 5 replies
  • 63 views
L
New
 Contributor

Coverage checker states that I should be getting excellent data and I am unable to even open a single app. Very poor.

    G
    1 person likes this
    • G
      GARY98

    5 replies

    Matthew T
    iD Mobile Employee
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    • Matthew T
    • iD Mobile Employee
    • 1859 replies
    • September 23, 2024

    @LoneWolf - Sorry to hear this. What postcodes are you experiencing issues in? Thanks.

    iD Community Manager
    L
    New
 Contributor
    • LoneWolf
    • Author
    • New
 Contributor
    • 4 replies
    • September 23, 2024

    Ll139uf this is where I work 

    F
    Helpful
 Contributor
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    • Fastlane
    • Helpful
 Contributor
    • 11 replies
    • September 23, 2024

    ID use the 3UK network. I’ve checked the status checker and a speed warning is coming up. So it looks like that’ll be there for a while. 

     

    Don’t know if ID will give you any compensation for the network issue

     

     

    Network status checker: https://www.idmobile.co.uk/help-and-advice/coverage If you've found my response helpful, please mark it as resolved
    L
    New
 Contributor
    • LoneWolf
    • Author
    • New
 Contributor
    • 4 replies
    • September 23, 2024

    How would I go about claiming compensation please as my phone's is virtually useless to me all day? 

    Matthew T
    iD Mobile Employee
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    • Matthew T
    • iD Mobile Employee
    • 1859 replies
    • September 24, 2024

    @LoneWolf - You’d have to go through our Complaints procedure, however doing so does not guarantee compensation. As an MVNO we have no input on the infrastructure as this is provided by our partner 3UK.

    Thanks.

    iD Community Manager

    Reply.


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