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poor network!

  • 18 July 2024
  • 5 replies
  • 19 views

This network is so poor! So many times during conversations, the person on the otherend suddenly can't hear me, even though we both have perfect signal! 

Not happy at all!

5 replies

Userlevel 7
Badge +6

Hey @Stephen Buss,

Sorry to hear you’ve been having issues, does this happen at a particular postcode?

Thanks.

Mainly at RH10 6TD

but does happen other times out & about.

Userlevel 7
Badge +6

Hey @Stephen Buss,

That’s strange, as the Coverage Checker suggests you should be okay. What make and model phone are you using? Have you tried any simple troubleshooting steps, such as removing and reinserting the SIM and restarting the handset?

Thanks.

Samsung s24 ultra, yes i have.

Userlevel 7
Badge +6

In that case @Stephen Buss, I’d suggest contacting our Live Chat team. They can raise a ticket and liase with our network partner 3UK to find a resolution. Thanks.

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