Hi @Doogstar,

Welcome to the Community!

Sorry to hear about the coverage issues that you experienced.

I would advise that you check the link below for further assistance.

https://community.idmobile.co.uk/troubleshooting-177

You can also find further information regarding complaints below:

https://www.idmobile.co.uk/help-and-advice/complaints-procedure

However I would advise contacting our Live Chat Team and they can help you out.

Kash

Coverage has been horrible! Haven’t been able to connect to internet in central London the whole day! Only able to connect through WiFi! This network is not working at all!

Very good but your chat bot is rubbish and a 60 min wait to connect to an agent.

Absolutely diabolical and I wholeheartedly regret moving from EE, where my signal was perfect, to this incrediblely pathetic network.

I was hoodwinked by your network coverage which suggest ls strong signal yet 1 bar of signal and very poor and inconsistent data connection.

Mind blowing how poor this Network is

Hello @Doogstar 

Thanks for getting back in touch.

We are very sorry you feel this way, this is not what we would want to happen and we do want to do all we can to help get this issue resolved. 

Have you been able to go through the troubleshooting link provided by my colleague? If so, can you let us know what steps you have completed and if there has been any changes? 

With the Live Chat service,  our team can experience busy patches but we want to assure you that they are working hard to get back to you as soon as possible. 

Thanks, 

Nat 

I've been through everything including swapping phones

Your signal is awful and inconsistent. I rarely have over 2 bars.

I fully regret signing to this Contract.

Thank you for your reply. 

Although we cannot guarantee a strong signal in all locations, we can do all we can to ensure your equipment is performing effectively. 

We would be happy to look in to this further and potentially arrange a replacement SIM to test. 

Can we ask that you reach out to our Live Chat team here?

Thanks, 

Nat 

Good luck with the live chat.

6 times I've tried and my best one yet is a 45minute wait

Hi @Doogstar 

Our team may take 45 minutes to get onto a chat with, they are at times busy.

Alternatively, we also have Facebook, Twitter, or replacement SIMs can be picked up from any Currys store.

Tom

This network is the worst I had so far!

im based in Stockwell, London and it’s taking forever to search something on my gmail app or even watching a video on instagram. It’s ridiculous how bad it is! You pay for a product which does not exist! This is enough and I will leave this network asap! 

I can only agree with you guys. Signal is terrible. Since they started switching off 3G everything goes down. I am looking to leave network with all my 3 numbers. Talkmobile and their virtual network VOXI works ok for me.

Hi @Ricci and @Jurek R1a 

Thanks for posting. 

We are very sorry you are experiencing issues with the service. 

Can you please take a look through the support links provided by my colleague earlier in the thread? 

If you have attempted troubleshooting, can you please let us know what you have tried and we will do all we can to help. 

Thanks,

Nat