poor reception

Different areas have different coverage. This is standard across the UK. Try living in Wales. I have to have 2 SIM cards on different networks to maximise my coverage.

• How can I check the network coverage in my area? F.A.Q.

• How do I check for network outages in my area? F.A.Q.

Hi ​@GraemeS 

I’m sorry to hear this, please could you let us know the postcode(s) where you’re having issues?

Coverage will vary place to place, your previous home may have had a good signal, that unfortunately doesn’t mean your new home will.

Tom

Hi Tom, I've always had a good reception in most areas. We have just moved to Hessle in East Yorkshire near to the Humber bridge and reception is terrible. Our new post code is HU130TS. It's a new build so the post code may not be recognised yet. 

Hi ​@GraemeS 

Unfortunately you are correct, we cannot see the postcode of HU13 0TS on our system so we cannot check the coverage in the area, sorry about this.

Tom

Hi Tom, the nearest post code to me is HU13 0JL. Can you tell what coverage is at this postcode?

Hi ​@GraemeS 

Unfortunately we don’t have any information for that postcode either, sorry.

Tom

If I can't get a good reception can I leave my id contract early

 I have three contracts for my family and having no reception is unacceptable. Is there any way to get good reception?

Hey there ​@GraemeS, have you tried resetting your network settings?

Thanks,

Tyler