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Poor signal


I have been recently experiencing very poor mobile signal in the South East Wales area with often no data access in areas that I normally have a good 4G  or 5G signal, is there any reason for this?

Best answer by Tom

Hi @Nejohn 

 

There’s nothing widespread that we are aware of at this time, this could be a more local issue.

 

Please could you let us know the postcode(s) where you’ve had issues?

 

How long have you had issues here?

 

Tom

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3 replies

Tom
iD Mobile Employee
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  • iD Mobile Employee
  • 8225 replies
  • Answer
  • June 19, 2024

Hi @Nejohn 

 

There’s nothing widespread that we are aware of at this time, this could be a more local issue.

 

Please could you let us know the postcode(s) where you’ve had issues?

 

How long have you had issues here?

 

Tom


  • New
 Contributor
  • 1 reply
  • May 6, 2025

Hi, I have moved to a new address. 12 River Road. BT27 4SD. The signals are quite poor here. Please help.


Siân
iD Mobile Employee
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  • iD Mobile Employee
  • 674 replies
  • May 6, 2025

Hi ​@Syed74  sorry to hear this.

You should have great 4G coverage, are you connected to 4G? Is it indoors or outdoors where you are having trouble? Is it just at home? Does a reboot help? Are you using Wi-Fi calling?