Poor Signal

Maybe return your order/s during the cooling off period, and switch to a provider with coverage in the locations you’re using your mobile, @Jamierbirch.

Alternatively, try using the iD Mobile WiFi Calling service at home, if you’ve got a Wi-Fi network at home. 

I am way outside of my cooling off period. I purchased these as the coverage tool assured me the new house would be fine but that is not the case. 

Unfortunately @Jamierbirch, the coverage tool is based on computer models that show predictions for coverage at any given location, not actual real-world coverage. Sometimes the model and reality don’t corroborate.

Pretty poor if you ask me. Is there anything that can be done to terminate the contract provided by ID Mobile if they can’t provide the service they said they could?

Hi there @Jamierbirch, welcome to Community!

Hey there @, we're very sorry to hear you're having issues with coverage.

Please take a look at our coverage checker, which will show you what your signal strength should be like in your area, for all of 3G/4G/5G, for both indoors and outdoors.

https://www.idmobile.co.uk/help-and-advice/coverage#coverage-info

Furthermore, please take a look at our network partner Three's network status checker, which will show if there is any maintenance or performance upgrades going on in your area. If the website states that's the case, then it's likely that this is disrupting your coverage, and we hope that this is resolved soon for you.

https://www.three.co.uk/support/network_and_coverage/network_support

Please take a look at both of these. If you believe you should be experiencing better signal than you are, or if the networks status checker on Three's website isn't showing any upgrades or maintenance, then please do let us know.

Please also try restarting your phone, and resetting network settings.

Thanks,

Tyler