poor signal

Hey there ​@Stephen Willis, sorry to hear that.

What’s the full postcode, and what phone do you have please?

Thanks,

Tyler

BT809JU. Samsung galaxy s24 ultra

Thank you ​@Stephen Willis. Is the issue with calls, texts, or data, or all three?

How many bars of signal do you have?

Thanks,

Tyler

All three.  Only one bar showing 

I also have terrible signal today which keep disappearing. 

PO21 4BB, iphone 15 Pro Max.

Unable to make any calls, unable to reach my voicemail.

Hey there ​@Stephen Willis, sorry to hear that.

When did you start having issues please?

Have you tried restarting your phone, and also resetting network settings?

Thanks,

Tyler

Hey there ​@minada, sorry to hear that.

Has the issue only began today?

Thanks,

Tyler

30 minutes ago

No it has not been great from i took out the contract in November, but I have put up with it.  Now I am thinking why am I paying for a service that is not being provided by ID mobile.  I checked the coverage for my area before I took out the contract and all looked good.  I am certainly not getting what ID mobile are showing on their coverage checker.  Very disappointed.

Hey there ​@minada & ​@Stephen Willis,​ we're aware of a network wide issue that was affecting services, and we believe this has now improved, so please restart your phone and attempt to call. We sincerely apologise for any inconvenience caused, and really appreciate your patience.

Updates can be found here:

https://community.idmobile.co.uk/contacting-id-183/we-are-aware-that-some-customers-are-experiencing-issues-making-and-receiving-calls-72269

​@Stephen Willis, did your issues begin before yesterday please, to confirm?

Thank you,

Tyler

Signal is still very poor 

Hey there ​@Stephen Willis, sorry to hear that.

When did you start having issues please?

Does this affect all of calls, texts and data?

Thanks,

Tyler

Hi Tyler, see previous conversations.  Very poor from i took out the contract in November 

Hi ​@Stephen Willis,

We’ll shortly send you a Private Message to your Community account so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview

We’ll see you there.

Kash

Terrible signal over most parts of Belfast - Bt5 / Bt4 / Bt9 and BT7. 1 bar showing and dropping to 4G. Not receiving / making calls and good luck with accessing internet.

this seems to have gone down hill dramatically since Dec 24. I’ve been with ID mobile for over 2 yrs and not a problem before this. What’s worse, I move 2 of my kids contracts to ID mobile in Dec as well and they too are experiencing shocking signal. 

all in Apple 16 phones. Have restarted phones multiple times, tried turning on / off air plane mode, reset network settings etc etc. done it all, no difference, 

can someone from ID mobile give update on what is going on? Nearly think you have lost a few phone masks. But something definitely changed for the worse.

shame. 
 

You need to get this issue sorted ID mobile or I will be contacting the Communications Ombudsman as you are in breach of your contract regarding coverage.

Regards

Stephen 

Hey there ​@Andrewcousins, sorry to hear that. What’s the full postcode please?

How long have you had issues for, and what phone do you have?

Thanks,

Tyler

Hi ​@Tyler - how to I send this via PM to you. Issues started at Christmas when i upgraded my phone / renewed contract with yourself. Using iPhone 16. Also took out a further 2 contracts for my son and daughter - also on iPhone 16 and they have same problems. 
 

so is it an ID mobile issue with iPhone 16s? 

I have iPhone 16 pro max on iD and have no issues. Lucky for me a have a Three pole of wonder covering my area. 

Hi ​@Andrewcousins 

You would only be able to send the PM once a member of the team invites you. 

Is this to provide the postcode for where the issue is? 

Nat 

Yes it is. I assumed ​@Tyler was a member of the team. 

Thanks ​@Andrewcousins 

I can confirm Tyler is a member of the team but I cannot see any private messages sent from ourselves. 

Would you like us to send one over in order for you to provide the details?

Thanks, 

Nat 

Yes please

Hey there ​@Andrewcousins, thank you. I hadn’t send any PM previously as we were still troubleshooting and investigating further with yourself.

We’ll shortly send you a Private Message to your Community account so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link:

https://community.idmobile.co.uk/inbox/overview

Thanks,

Tyler