Poor Signal

​@Bethy11  How long have you had this sim with IDMobile and has this problem recently happened, ie was your service fine with IDMobile in the past?

What a lot of people fail to do is get a pay as you go Sim card  for the network or networks of choice and these networks in the areas where you intend to mainly use your mobile phone. Shop's sales staff or online coverage checkers are not accurate it's mainly an average reading/display results for coverage in a known inputted postal area.

I could say have you checked on the net status checker if any ongoing working is going on? Even this may not be updated so best to check a day or so later if it doesn't show and problems /working ongoing.

Enter full post code in these checker for area having issues. 

https://www.idmobile.co.uk/help-and-advice/coverage

Joe 

Hi ​@Bethy11,

Welcome to the Community!

As ​@JoeKing advised, please check your postcode at the link.

Please ensure to check the coverage and the network status as it will provide any updates regarding issues in the area.

Please let us know how you get on.

Kash

Coverage for 4g should be good indoor and outdoor and 5g is outdoor only but on 4g indoors I get 0 bars. Outdoors I get 2 bars max on both. Had so many important phone appointments cancelled because no one can hear me

​@JoeKing its been going on for way over a year. I've had my sim replaced. There are no issues in my area. I've spoken to customer service a few times they ask me some questions, say they will log the complaint and get back to me and then that's the last I hear from them. 

​@Bethy11 For that period of time that's not good we're you receiving could coverage and signal before the issues?

All the networks are turning off their 3G services and have been within the last year and still ongoing. This could be the reason your services is very poor as you may of been also getting services via the 3G mast before.

I'll forward this issue to IDMobile staff for you, they'll contact you at some point, this seem like it needs to be investigated.

Joe 

Hey there ​@Bethy11, what phone do you have and what’s your full postcode please?

Thanks,

Tyler