Poor signal

Hi ​@hannah619100 

Thank you for getting in touch. 

We are sorry to hear you are experiencing an issue with the signal in your area. 

Can you please confirm your full postcode and the make/model of your handset?

Thanks, 

Natalie 

Ex1 3nx, samsung s24

Thank you ​@hannah619100 

I have checked and there are no reported issues in the area and 4G service is showing good for indoor and outdoor use. 

Have you completed a network rest on the handset recently?

Natalie 

I have. Multiple people in the whipton area have mentioned having poor signal recently 

Hi there ​@hannah619100, when did you start having issues please?

Is it affecting data, calls or texts, or all three?

Thanks,

Tyler

About 2 months ago - primarily affecting data and I am able to make calls but people struggle to hear me due to breaking up frequently 

Hey there ​@hannah619100, sorry to hear this.

Have you tried restarting your phone and resetting network settings?

Are you able to try your SIM card in another device at all to see if the same issues persist?

Thanks,

Tyler

I've just done this for a second time and no difference. I just walked around my area and things like chrome, Spotify etc were saying I was offline even though my phone was saying it had 5g

Hey there ​@hannah619100, we’ll shortly send you a Private Message to your Community account so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link:

https://community.idmobile.co.uk/inbox/overview

Thanks,

Tyler