Active Contributor

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poor unusable signal

Forum|Forum|1 year ago
July 10, 2025
20 replies
458 views

Hi,

I've been with ID for 18 months and my end of contract can't come quick enough, I can barely use my phone for calls, internet etc. phone states connected to 4g but with only 1 or 2 bars!!! Been to London and wouldn't work, been to Edinburgh and wouldn't work yet just spent 10 days in Turkey and bought an add on and it work like never before... perfect over there!!! Can I cancel my contract due to ID not providing me a usable service??

Best answer by WelshPaul

It’s a bit dramatic to claim there’s no coverage at Cardiff, don’t you think? After all, it’s a mobile network, so coverage isn’t guaranteed in any one location. All of the UK networks will have limited coverage in certain areas, and issues can arise even where there is coverage.

FYI - Those coverage maps are a joke. Read the disclaimer!

andewhite

Platinum  Contributor

Here are some sections from the terms & conditions that might help, @John Payton.

Forum member (non-iD).

A

Anika A

iD Mobile Employee

Hi @John Payton

We’re very sorry to hear this.

Have you reported this issue before?

How long have you been having coverage issues?

Does this affect all services or just calls and data?

Anika

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J

John PaytonAuthor

Active Contributor

No this is the first time I've reported, it's been going on for months now, don't try any advice on my phone as iive tried everything under the sun, but like I said when I was in Turkey it was brilliant, so I know it's your network not good enough...

L

lonesheep

Active Contributor

I’m in the same boat of you.

ID mobile is hands down the worst provider of data services in the Uk. No coverage in Oxford, Bristol or Cardiff and London is patchy.

Istanbul was perfect!

counting down the days to leave in September

I wouldn't recommend this network to my worst enemy!!!

A

Anika A

iD Mobile Employee

Hi @John Payton

Do you mostly get this issue indoors or outdoors?

Is the issue everywhere or just one postcode?

Also, @lonesheep We’re sorry to hear this. Please could you provide your postcode?

Anika

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

J

John PaytonAuthor

Active Contributor

It happens everywhere indoors and outdoors, can't even make a phone call at work, postcode at home is CH71QB and work is CH53NS.

L

lonesheep

Active Contributor

Ive been through loads of communications with ID mobile. I very nearly got a deal to leave my contract early…then the week later was told that was a mistake and the offer was retracted.

So now I just ensure that friends and colleagues I know are informed of my experience and I’m happy in the knowledge I have put many people (30+) off signing up. I worked in IT for 30+ years as a computer programmer and folks seem to value by experience…I especially like doing this whilst in Currys…

Tom

iD Mobile Employee

Hi @John Payton

Have you tried your SIM in another device?

Tom

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

J

John PaytonAuthor

Active Contributor

No I haven't, but if you read where I stated I was in Turkey recently my phone worked unbelievably well so I know my phone works fine and I haven't got another unlocked device to try my SIM in

Tom

iD Mobile Employee

Hi @lonesheep

Okay, if you’re already in touch with us via another channel, please continue there.

Please avoid disruptive behavior in a Currys store.

Tom

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.