Ported number but no mobile service

I’ve just ported my number to ID and signed a 2 year contract but I have no mobile service.

The chatbot is useless and there’s no way for me to contact an actual human to resolve this issue.

I’ve just transferred from 3 and had no problems with mobile coverage in my area.

If this cannot be resolved ASAP I would like to cancel my contract as the customer service here is a joke.

+22

You need to use the iD online Live Chat service, to speak to a customer adviser @katcesca

The advisers work until 9pm on weekdays - just tell the 24/7 chatbot you’d like to “talk to a person”.

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

Thanks. The live chat humans only work til 8pm and I can’t use live chat on my phone because the even in Chrome it doesn’t load properly!!!

ID is beyond shit.

+24

Hey there @katcesca, we’re sorry to hear that.

Please note, we’re contactable here, via Facebook, Twitter, and our live-chat, all of which are humans to talk to.

When did your number switch complete please?

Have you tried restarting your phone?

Thanks,

Tyler

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

Rich Text Editor, editor1

Sign up