Hi ​@Cg2831,

Thanks for getting in touch.

We're not aware of any known issues currently affecting Caller ID and have had no recent reports regarding this.

If all incoming calls are showing as "Private Number", it's more likely that the callers have their number withheld or are using a service that is preventing their number from being displayed.

If this is happening with calls from a variety of different people who would normally show their number, we'd recommend restarting your phone and making sure your software is up to date.

Should the issue continue, please contact our Live Chat team so they can look into it further.

We hope this helps.

Regards,

Gemma M

The iD Mobile Social Media Team

Same here. My family members call me and it shows as a private number.

I have the exact same issue, I also have a Samsung Galaxy S26 Ultra running an eSIM, I have reset my phone setting to default. I am running the beta One UI 9 however My second eSIM from EE has no issue which proves that my settings are OK, I have dialled *#30# and the status shows enabled. I have used gemini to troubleshoot and interestingly shows the opposite to Gemma's message above showing that there have been multiple reports due to ongoing works with Three Mobile and the issue seems to effect eSIMs.

I have contacted iD in regards to the issue with a very helpful its a settings issue. I have stated all of the above and still… it's a settings issue. iD are falling apart and the Live Chat is useless.

Has anyone gotten anywhere with this?

I am getting the same issue with my Samsung S26 Ultra but I have a physical SIM. Every number that calls me is ‘private number’, I have checked all setting and nothing changes it.

I have tried Live chat, useless.

HEEEELLPPPP

After spending an hour on live chat, I have had to raise a complaint. I will update as it unfolds

My recommendation whilst anyone is suffering from this issue, is get another SIM even pay as you go and forward calls from your usual number to the new number. This was, the number is being pulled from the other network. Not ideal by any means, but a work around for now. It's working for me currently!

Hi ​@gazmoonable, ​@edwjank and ​@Kidsan,

I am so sorry to hear of the issues with your calls coming through as private. 

To stop incoming calls from showing up as Private Number on your Samsung Galaxy S26, you need to force your mobile network to refresh your Caller Line Identification.

Follow these steps in order to resolve the issue:

1. Reset Network Caller ID Settings

• A software glitch can cause your phone to miscommunicate with network towers.
  • Open the Phone app.
  • Tap the three dots (top right) and select Settings.
  • Tap Supplementary services.
  • Tap Show your caller ID.
  • Change the setting to Network default.
• Note: If it is already on default, change it to "Always", wait 10 seconds, and switch it back to "Network default".

2. Perform a Network Reset

• This clears corrupted network data without deleting your personal files.
  • Go to Settings.
  • Tap General management.
  • Tap Reset and select
  • Reset mobile network settings.
  • Tap Reset settings to confirm.
  • Restart your phone.

I hope that this helps to get your issue resolved.

Regards,

Gemma M

The iD Mobile Social Media Team

This is easier said than done. iD Mobile is the network in questions but the Live chat simply don't seem to read what I am saying and keep telling me my phones settings are the issue. I have proven they are not by using another network and doing all of the above stated several times. I have had to escalate to a complaint because they simply lack training or understanding of what to do next.

Thank you for your reply though. Perhaps you should be the support, you seem to understand the issue more than the customer service team!

Hi Gemma, I have also tried your suggestions in the order you have requested but it still does not work.

Do you have any other options? Or new sim? 

I have put my wife's sim in my phone and it works fine, so seems related to the ID sim or network.

Kieron 

I have the same issue but have put it down to having installed the one UI 9 BETA, seems it is specific to ID mobile sims as reported on the BETA feedback pages. Hopefully sorted with the next beta update... 

Hi ​@quangy,

Thanks for flagging that. I’m sorry you’re running into this, especially if it’s linked to the One UI beta as that can definitely cause unexpected network issues.

We’re going to send you a DM so we can look into this properly and get it checked for you. Please allow us some time for an agent to get through to you.

We’ll pick this up with you there and help get it resolved as quickly as possible

Lamiya

Can you get in contact to myself too. 4 phone calls to ID mobile over this and none helpful. Tried raising complaint and just sends you to the chatbot and not possible to speak to anyone on the phone. Just frustrating

I also would like assistance.

​@quangy thanks for your reply 

I am experiencing the same issue and also on samsung ui9 beta 2

I've logged it on the beta site

Regards 

Hi ​@stcurran, ​@Kidsan, ​@gazmoonable, ​@Cg2831, ​@quangy and ​@edwjank 

We're very sorry to hear that the troubleshooting steps haven't resolved the issue.

We've now escalated this internally for further investigation and are currently awaiting feedback from the relevant team. As soon as we receive an update, we'll be able to advise on the next steps and work towards getting this resolved for you.

Thank you for your patience in the meantime.

Regards,

Gemma M

The iD Mobile Social Media Team

Can't comment for all but this issue for me was not due to ID mobile sim, it is down to bugs within the second release beta version of ui9.0.  I have rolled back to ui8.5 and all is fine now with caller id and WiFi calling.

Maybe the next beta will fix this but who knows ?

Hi ​@aaron96,

Please could you tell me the issues that you are facing. 

Regards,

Gemma M

The iD Mobile Social Media Team

Hey, same as everyone else. All my calls are coming through as private calls. I have been in touch several times and noone was able to provide a solution, which is frustrating when working in healthcare and unable to see whom is contacting me to determine if to call back and whom.

Im having to look at buying another network because of this. And frustrating not been able to get on phone to anyone in regards to this

Hi ​@Cg2831,

Thank you for taking the time to share this information. It could be very helpful while the issue is being investigated.

​@aaron96if you're comfortable doing so, it may be worth trying the steps that ​@Cg2831 has suggested to see whether it improves the situation while the issue continues to be investigated. They've advised that reverting to a previous software version appears to have resolved the problem for them.

Please let us know if you notice any improvement.

Regards,

Gemma M

The iD Mobile Social Media Team