Skip to main content
Solved

problem with network when not connected to wifi


Sarah Munro
New
 Contributor

When connected to WiFi I can use all online connections, once out of WiFi it doesn’t allow me to use fb and other internet services 

Best answer by Tyler

Hi there @Sarah Munro, welcome to Community!

 

We're very sorry to hear you're having issues with coverage.

 

Please take a look at our coverage checker, which will show you what your signal strength should be like in your area, for all of 3G/4G/5G, for both indoors and outdoors.

 

https://www.idmobile.co.uk/help-and-advice/coverage#coverage-info

 

Furthermore, please take a look at our network partner Three's network status checker, which will show if there is any maintenance or performance upgrades going on in your area. If the website states that's the case, then it's likely that this is disrupting your coverage, and we hope that this is resolved soon for you.

 

https://www.three.co.uk/support/network_and_coverage/network_support

 

Please take a look at both of these. If you believe you should be experiencing better signal than you are, or if the networks status checker on Three's website isn't showing any upgrades or maintenance, then please do let us know, or contact our live-chat:

 

https://www.idmobile.co.uk/live-chat

 

Please also try restarting your phone, and resetting network settings.

 

Thanks,

Tyler

View original

3 replies

Tyler
iD Mobile Employee
Forum|alt.badge.img+23
  • iD Mobile Employee
  • 2235 replies
  • Answer
  • August 20, 2024

Hi there @Sarah Munro, welcome to Community!

 

We're very sorry to hear you're having issues with coverage.

 

Please take a look at our coverage checker, which will show you what your signal strength should be like in your area, for all of 3G/4G/5G, for both indoors and outdoors.

 

https://www.idmobile.co.uk/help-and-advice/coverage#coverage-info

 

Furthermore, please take a look at our network partner Three's network status checker, which will show if there is any maintenance or performance upgrades going on in your area. If the website states that's the case, then it's likely that this is disrupting your coverage, and we hope that this is resolved soon for you.

 

https://www.three.co.uk/support/network_and_coverage/network_support

 

Please take a look at both of these. If you believe you should be experiencing better signal than you are, or if the networks status checker on Three's website isn't showing any upgrades or maintenance, then please do let us know, or contact our live-chat:

 

https://www.idmobile.co.uk/live-chat

 

Please also try restarting your phone, and resetting network settings.

 

Thanks,

Tyler


Candice O'Neill
New
 Contributor

My WiFi router is not connecting using my sim 


Tyler
iD Mobile Employee
Forum|alt.badge.img+23
  • iD Mobile Employee
  • 2235 replies
  • September 9, 2024

Hey there @Candice O'Neill, welcome to Community!

 

Unfortunately, we don’t officially support the usage of our SIM cards in any device other than our supported handsets listed on our website.

 

Therefore, we cannot confirm if our SIM cards would work in anything outside of those I’m afraid, so we wouldn’t be able to advise further other than please keep trying, or if you’re in your returns window, to return the contract.

 

Thanks,

Tyler