When connected to WiFi I can use all online connections, once out of WiFi it doesn’t allow me to use fb and other internet services
Solved
problem with network when not connected to wifi
Best answer by Tyler C
Hi there
We're very sorry to hear you're having issues with coverage.
Please take a look at our coverage checker, which will show you what your signal strength should be like in your area, for all of 3G/4G/5G, for both indoors and outdoors.
https://www.idmobile.co.uk/help-and-advice/coverage#coverage-info
Furthermore, please take a look at our network partner Three's network status checker, which will show if there is any maintenance or performance upgrades going on in your area. If the website states that's the case, then it's likely that this is disrupting your coverage, and we hope that this is resolved soon for you.
https://www.three.co.uk/support/network_and_coverage/network_support
Please take a look at both of these. If you believe you should be experiencing better signal than you are, or if the networks status checker on Three's website isn't showing any upgrades or maintenance, then please do let us know, or contact our live-chat:
https://www.idmobile.co.uk/live-chat
Please also try restarting your phone, and resetting network settings.
Thanks,
Tyler
+24Hi there
We're very sorry to hear you're having issues with coverage.
Please take a look at our coverage checker, which will show you what your signal strength should be like in your area, for all of 3G/4G/5G, for both indoors and outdoors.
https://www.idmobile.co.uk/help-and-advice/coverage#coverage-info
Furthermore, please take a look at our network partner Three's network status checker, which will show if there is any maintenance or performance upgrades going on in your area. If the website states that's the case, then it's likely that this is disrupting your coverage, and we hope that this is resolved soon for you.
https://www.three.co.uk/support/network_and_coverage/network_support
Please take a look at both of these. If you believe you should be experiencing better signal than you are, or if the networks status checker on Three's website isn't showing any upgrades or maintenance, then please do let us know, or contact our live-chat:
https://www.idmobile.co.uk/live-chat
Please also try restarting your phone, and resetting network settings.
Thanks,
Tyler
My WiFi router is not connecting using my sim
+24Hey there
Unfortunately, we don’t officially support the usage of our SIM cards in any device other than our supported handsets listed on our website.
Therefore, we cannot confirm if our SIM cards would work in anything outside of those I’m afraid, so we wouldn’t be able to advise further other than please keep trying, or if you’re in your returns window, to return the contract.
Thanks,
Tyler
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