replacement sim card. network disconnected

Why aren’t you using CHAT page????

Do you work for id mobile?

Hi ​@Mick Ferris 

I’m sorry to hear this, what happened when it stopped working? Did it just happen randomly?

To get a replacement SIM, we’d recommend the below;

• How do I get a replacement SIM or eSIM? F.A.Q.

​@Geluk does not work for iD Mobile, no, they’re another community user like yourself.

Tom

Hi Tom,

This has been happening for a number of days probably a week. I really noticed it when my partner who is with Three complained her phone wasn't working. I tried to ring her and it would ring on her phone but nothing on mine. She rung me and it went straight to voicemail but was still r8nging on my phone. 

I've tried other phones I have which are open to any network with the same issue. 

I have only been able to call people using WhatsApp while connected to my home network. If I'm away from the house I have nothing. At the moment I am waiting on job opportunities and have had several calls which do come through and I can hear the other person but I am not being heard. There is muffled noises heard on the other end. My daughter is with O2 and has rung me and cannot hear what I'm saying. 

There has been a reported issue with the network apparently and with the 3g network being closed down my interferewith certain devices but I'm using a galaxy S23 Ultra. I am extremely dissatisfied with the method of contact with the company and will likely be cancelling my contract early if this isn't resolved. 

Thank you for getting back to us. 

Have you been able to order the replacement SIM using the link sent by Tom?

Nat

Finally text spoke with Preston form customer services and requested new Sim. With not having a service for the previous time plus the 3/4 days will i be refunded the pro rata days I've not received the service. 

Thank you for letting us know. 

Once the SIM has arrived, please contact our team via Live Chat to discuss the necessary adjustments to your billing. 

Thanks, 

Nat 

Thanks Nat. 

Has there been issues with the network? With you using the three network is there work being carried out in my area CH466DJ. 

This is affecting a number of people in my contact list who use id and three. 

Regards

Mick 

Hi ​@Mick Ferris 

I have ran a check and can confirm 

We're fixing an issue in this area at the moment and aim to have things back up-and-running as soon as possible.

We're sorry for any disruption this may cause and will add any further updates here - Improve Mobile Coverage | Check Mobile Coverage | iD Mobile Network

Nat