Hey there ​@TheresaA, we’re very sorry to hear this. We’ll shortly send you a Private Message to your Community account so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link:

https://community.idmobile.co.uk/inbox/overview

Please note, this isn’t an instant messaging service, and we’ll get back to you ASAP.

Thanks,

Tyler

Dear I'd customer service team. I wish to claim compensation for total outage on Wednesday 25th and Thursday 26th June. My bill is due to be paid in a few days and there is no reduction on the amount even although for 2 days I could not make or receive texts and calls. Thanks

Hi ​@Loz Aitch 

We’re sorry to hear this.

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

We’ll see you there. 

Anika