Dear iD Mobile Customer Service Team: I am writing to ask whether I can make a claim for compensation in respect of the network outage on Wed 25th June 2025. It caused me a number of issues, and some anxiety, as I was expecting some important calls that day. Thank you.
+24Hey there
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Thanks,
Tyler
Dear I'd customer service team. I wish to claim compensation for total outage on Wednesday 25th and Thursday 26th June. My bill is due to be paid in a few days and there is no reduction on the amount even although for 2 days I could not make or receive texts and calls. Thanks
Hi
We’re sorry to hear this.
We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.
To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.
Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview
We’ll see you there.
Anika
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