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roaming abroad

  • 28 September 2024
  • 3 replies
  • 58 views

Jonesy76
New
 Contributor

I'm currently in fuerteventura and needed my mobile data for some stuff I went into I'd mobile app turned on roaming and same in settings but does not work how do I get it to work 

Best answer by Tom

Hi @Jonesy76 

 

Sorry to hear that, are calls and texts working?

 

Have you tried a network settings reset while out there?

 

For iPhone;

Settings > General > Transfer or Reset [Device] > Reset > Reset Network Settings.

 

For most Android;

Settings > System > Reset options > Reset Wi-Fi, mobile & Bluetooth

 

For Samsung; 

Settings > General management > Reset > Reset mobile network settings

 

Resetting network settings will NOT reset any personal data (Photos, Videos, Contacts etc) only network settings.

 

Tom

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3 replies

Tom
iD Mobile Employee
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  • iD Mobile Employee
  • 7579 replies
  • Answer
  • October 2, 2024

Hi @Jonesy76 

 

Sorry to hear that, are calls and texts working?

 

Have you tried a network settings reset while out there?

 

For iPhone;

Settings > General > Transfer or Reset [Device] > Reset > Reset Network Settings.

 

For most Android;

Settings > System > Reset options > Reset Wi-Fi, mobile & Bluetooth

 

For Samsung; 

Settings > General management > Reset > Reset mobile network settings

 

Resetting network settings will NOT reset any personal data (Photos, Videos, Contacts etc) only network settings.

 

Tom


Jonesy76
New
 Contributor
  • Author
  • New
 Contributor
  • 1 reply
  • October 2, 2024

Many thanks tried network reset and worked brill 👍 


Kash
iD Mobile Employee
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  • iD Mobile Employee
  • 7617 replies
  • October 6, 2024

Hi @Jonesy76,

Glad to hear that your issue is resolved.

If you require further assistance, please let us know.

 

Kash