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Active Contributor
Karl Ballaam
Active Contributor
June 10, 2025
Question

rubbish network coverage

Absolute rubbish signals on this network. Both me and my wife changed to this network thinking it was a better deal. But paying for a service that in the main drops out when we’re at home is very expensive. Does anyone else have similar issues? I ask the question thinking I already know the answer. 

      33 replies

      andewhite
      Platinum 
Contributor
      andewhite
      Platinum 
Contributor
      June 10, 2025

      Sounds like your old provider provided better coverage in the locations you mainly use your phone, ​@Karl Ballaam. 

      Are you still within the cooling off period of your ‘new’ iD contract? 

      Forum member (non-iD).
      Active Contributor
      Tim-Selena
      Active Contributor
      June 10, 2025

      Absolute rubbish signals on this network. Both me and my wife changed to this network thinking it was a better deal. But paying for a service that in the main drops out when we’re at home is very expensive. Does anyone else have similar issues? I ask the question thinking I already know the answer. 

      I have been an iD customer with 2 esims and the signal in North Cornwall is absolutely horrendous. Royal waste of time.  

        Helpful Contributor
        L0rdvega
        Helpful Contributor
        June 10, 2025

        There’s only 4, currently main networks

         

        Three

        Vodafone

        o2

        EE

         

        Vodafone and Three will merge soon, hopefully the signal will get better, the speeds in Leeds is very slow on Three

         

        As much as I hate to say it, ID mobile can’t do anything about the signal, that’s down to Three, it is up to you to see what provider is the best in the areas you use your phone mostly 

          Tyler C
          iD Mobile Employee
          Tyler C
          iD Mobile Employee
          June 11, 2025

          Hey there ​@Karl Ballaam & ​@Tim-Selena, we’re very sorry to hear about your coverage issues.

           

          What’s your full postcodes and what phone do you both have please?

           

          Also, how long have you had issues for?

           

          Thanks,

          Tyler

          Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
            Active Contributor
            Tim-Selena
            Active Contributor
            June 11, 2025

            Hi it is ex238qu and I have an s23plus and the other is a s205g.  Cheers

            Tyler C
            iD Mobile Employee
            Tyler C
            iD Mobile Employee
            June 11, 2025

            Hey there ​@Tim-Selena, thank you for that. Is the issue with calls, texts and data please?

             

            Thanks,

            Tyler

            Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
            Active Contributor
            Tim-Selena
            Active Contributor
            June 11, 2025

            Hi,  yep with all.  Data is the worst.  Calls are really not too good either. 

              Tyler C
              iD Mobile Employee
              Tyler C
              iD Mobile Employee
              June 11, 2025

              Hey there ​@Tim-Selena, very sorry to hear that. Have you tried restarting your phone, as well as resetting network settings?

               

              Have you also tried a free replacement SIM card with us before?

               

              Thanks,

              Tyler

              Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
              Active Contributor
              Tim-Selena
              Active Contributor
              June 11, 2025

              Done it all and no luck.  When are iD going to be able to use the Vodafone network as well.  

                Active Contributor
                Karl BallaamAuthor
                Active Contributor
                June 11, 2025

                Hi Tyler, ng32 2hn. I have an iPhone 15. 

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