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Active Contributor
June 10, 2025
Question

rubbish network coverage

  • June 10, 2025
  • 33 replies
  • 841 views

Absolute rubbish signals on this network. Both me and my wife changed to this network thinking it was a better deal. But paying for a service that in the main drops out when we’re at home is very expensive. Does anyone else have similar issues? I ask the question thinking I already know the answer. 

    33 replies

    Helpful Contributor
    June 11, 2025

    Done it all and no luck.  When are iD going to be able to use the Vodafone network as well.  

    That is unfortunately unknown at the moment, However, it was stated that it will be within six months

    I will link you the article where I read that

    https://www.ispreview.co.uk/index.php/2025/06/vodafone-and-three-uk-officially-complete-16bn-mega-mobile-merger.html

    Siân W
    iD Mobile Employee
    iD Mobile Employee
    June 12, 2025

    Hi ​@Karl Ballaam  We're fixing an issue in this area at the moment and aim to have things back up-and-running as soon as possible.

    We're sorry for any disruption this may cause and will add any further updates here - Improve Mobile Coverage | Check Mobile Coverage | iD Mobile Network

     

    @Tim-Selena  there aren’t any issues reported in your area at the moment? Could you please try the SIM in a different handset and let us know how you get on? Do you have VolTe enabled?

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Active Contributor
    June 12, 2025

    Hi ​@Karl Ballaam  We're fixing an issue in this area at the moment and aim to have things back up-and-running as soon as possible.

    We're sorry for any disruption this may cause and will add any further updates here - Improve Mobile Coverage | Check Mobile Coverage | iD Mobile Network

     

    @Tim-Selena  there aren’t any issues reported in your area at the moment? Could you please try the SIM in a different handset and let us know how you get on? Do you have VolTe enabled?

    HI, I have 2 esims in 2 different phones and they both are the same.  I have deleted and reinstalled both esims with no difference. 

    Active Contributor
    June 12, 2025

     

    Siân W
    iD Mobile Employee
    iD Mobile Employee
    June 12, 2025

    OK ​@Tim-Selena  it sounds like we need to complete a more thorough troubleshooting with you.

    We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.

    To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

    Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview 

    We’ll see you there.
     

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Active Contributor
    June 12, 2025

    Hi Sian,

    thank you for your comments, but I haven’t had a good signal soon after taking up my contract last June. Mt wife also joined at the same time and we both have the rubbish signals problem. 

    iD Mobile Employee
    June 13, 2025

    Hi ​@Karl Ballaam 

     

    Are you having coverage issues everywhere or just at your postcode?

     

    You’ve been having coverage issues since you’ve joined with us, correct? 

     

    Anika

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Active Contributor
    June 14, 2025

    OK ​@Tim-Selena  it sounds like we need to complete a more thorough troubleshooting with you.

    We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.

    To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

    Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview 

    We’ll see you there.
     

    So no one has made an effort to reply here, all that has happened is an iD employee has made a public staent that I will recieve support via a private message to make it look like iD care about their customers.

    Well I have to say this is like your service, non existent

    Active Contributor
    June 14, 2025

    OK ​@Tim-Selena  it sounds like we need to complete a more thorough troubleshooting with you.

    We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.

    To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

    Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview 

    We’ll see you there.
     

    So no one has made an effort to reply via my private message, all that has happened is an iD employee has made a public statement saying that I will recieve support via a private message to make it look like iD care about their customers.

     

    Well I have to say this is like your service, non existent

    Active Contributor
    June 14, 2025

    Hi Anika,

    In particular my area, but also other areas at times. The other day I was at a friends in the same village. I could only get 3G, never mind 4 or 5G.