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says invalid nunber if out of reception


  • New
 Contributor
  • 3 replies

If someone tries to call me when I am out of reception then it tells them it is an invalid number rather than going through to voicemail. How can I rectify this? Thanks!

Best answer by Geluk

Check your phone’s VOICEMAIL settings to ensure it’s configured to call id Mobile’s v/mail number.

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Matthew T
iD Mobile Employee
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  • iD Mobile Employee
  • 1848 replies
  • July 24, 2024

Hey @OllieB,

Is this still an ongoing issue? I might be wrong, but this could be normal behaviour, as if you’re out of reception, your phone isn’t registered to the network, therefore won’t be recognised.

Thanks.


  • Author
  • New
 Contributor
  • 3 replies
  • July 31, 2024

Yes it’s still ongoing. In the past my phone has gone to voicemail when out of reception. It’s just odd to say number is invalid as then people think they have wrong number. 


Geluk
Silver Contributor
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  • Silver Contributor
  • 434 replies
  • Answer
  • July 31, 2024

Check your phone’s VOICEMAIL settings to ensure it’s configured to call id Mobile’s v/mail number.