service does not allow access to this number

Hey there ​@Jack Mounsey, sorry to hear that.

Firstly, is this to regular 07 numbers that you’re calling?

Secondly, what phone do you have, and what’s your full postcode?

Finally, when you go into phone settings, is your phone number showing up correctly?

Thanks,

Tyler

Hi Tyler, it’s any numbers, 07, 01925, 0330 etc to name a few I’ve tried.

It is an iPhone 16 pro max, PR1 9TN

& yes my number is input correct, I had problems receiving any calls to begin with, went through some steps on here which included adding my number, and since then I can receive but cannot make any calls to any numbers - I’ve tried in various different places aswell.

thanks 

jack

Hey there ​@Jack Mounsey, thank you for confirming.

Is your number added in the +44 or 07 prefix in your settings please?

Thanks,

Tyler

+44 at the moment 

Have you tried turning off iMessage, restarting your phone, then attempting to call at all please ​@Jack Mounsey?

Thanks,

Tyler

Hi Tyler, I have tried this and it hasn’t worked.

Sounds like your iD network services might not have been provisioned correctly, ​@Jack Mounsey. 

Nowadays, all the iD plans come with an UNLIMITED calls and texts allowance, although not all UK numbers are included in these allowances. 

Perhaps you’re calling one of the UK numbers not included in your UK calls allowance. 

• What are out-of-plan call charges? F.A.Q.

This community article might help. 

andewhite wrote:

Jack Mounsey wrote:

Hi Tyler, I have tried this and it hasn’t worked.

Sounds like your iD network services might not have been provisioned correctly, ​@Jack Mounsey. 

Nowadays, all the iD plans come with an UNLIMITED calls and texts allowance, although not all UK numbers are included in these allowances. 

Perhaps you’re calling one of the UK numbers not included in your UK calls allowance. 

• What are out-of-plan call charges? F.A.Q.

This community article might help. 

Thanks Andy, but this is for any number, mobile or landline nothing lets me ring out

Thank you ​@Jack Mounsey 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

We’ll see you there. 

Nat