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Question

service issues

H
New
 Contributor
  • Haseeb
  • New
 Contributor
  • 4 replies

I’m facing big network issues since I bought contract with you guys please solve it 

mostly places zero network & no internet working 

    3 replies

    andewhite
    Platinum 
Contributor
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    • andewhite
    • Platinum 
Contributor
    • 12165 replies
    • April 13, 2025

    Whereabouts is this happening - in just one location, or everywhere you try using the phone with your iD SIM, ​@Haseeb? 

    Forum member (non-iD).
    WelshPaul
    Platinum 
Contributor
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    • WelshPaul
    • Platinum 
Contributor
    • 2735 replies
    • April 13, 2025

    Try using the ‘Coverage checker’ to check signal strength in your area and the 'Status checker' to find out about any ongoing network maintenance activities or outages in your area.

    https://www.idmobile.co.uk/help-and-advice/coverage
     

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    Tyler
    iD Mobile Employee
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    • Tyler
    • iD Mobile Employee
    • 3719 replies
    • April 15, 2025

    Hey there ​@Haseeb, we’re sorry to hear that.

     

    What’s your full postcode please, and what phone do you have?

     

    How long have you had issues for?

     

    Does it affect calls, texts or data, all or three please?

     

    Thanks,

    Tyler

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