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Services not working

  • May 26, 2024
  • 1 reply
  • 55 views

I just contacted idmobile to improve my internet speed

now my whole plan stopped 

and there’s no one available to activate my plan back to normal

how come they do that without any notice 

that makes me mad 😡 

Best answer by Kash

Hi @hawar,

Welcome to the Community!

Are your services now working as I can see that it’s been a few days since you posted.

Please can you confirm that your bills are up to date?

Do you get any error messages when trying to call out?

 

Kash

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1 reply

Kash
iD Mobile Employee
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  • iD Mobile Employee
  • 8064 replies
  • Answer
  • May 30, 2024

Hi @hawar,

Welcome to the Community!

Are your services now working as I can see that it’s been a few days since you posted.

Please can you confirm that your bills are up to date?

Do you get any error messages when trying to call out?

 

Kash