sick of id mobile but still paying for a service i don't get

Hi @Lightbulb 

Thank you for reaching out to us here on the community.

We are very sorry to hear you are experiencing issues with the service. 

Can you please confirm if the problems with data and calls are only occurring in one particular area or all over? 

If you could please provide the postcode for the area and your handset make/model, we will be happy to assist further. 

Thanks, 

Nat 

Hi thanks it's the wn71sg area my home post code it's terrible been like this for weeks now I am using a Labara SIM to make calls and ring people back as it breaks up bad I use a Google pixel 8a thanks John.

Take a look at the speed of id mobiles 4g service.this is a disgrace and I am paying money for a service I cannot use. like I said before the calls are terrible even the WiFi calling is not working correctly on the id mobile SIM.

but all working very well with the Labara SIM so nothing wrong with the phone 

Hey there @Lightbulb, we're working on fixing an issue in this area at the moment. We're sorry for any disruption this may be causing.

We hope to have things fixed as soon as possible and will add any updates here.

https://www.three.co.uk/support/network-and-coverage/coverage?tab=2#tabs-c2d0d12ce8-item-2988999184-tab

What date did you first notice this issue?

Thanks,

Tyler

We're working on fixing an issue in this area at the moment. We're sorry for any disruption this may be causing.

We hope to have things fixed as soon as possible and will add any updates.                                                      Thanks that as been saying that for weeks now is there no date for repair ? so I can start using my id  SIM which I am paying for ?

I too am in a similar boat to yourself so can’t offer any advice on the 4G/3G signal.

However:

even the WiFi calling is not working correctly on the id mobile SIM

Just in case you’re not aware….

Wi-Fi calling should give you crystal clear quality when you’ve connected your phone to a Wi-Fi network on either your home broadband router or (as one example) a shops free Wi-Fi.

That crystal clear call quality is only ‘there’ if the other party also has a good Wi-Fi signal and has also enabled Wi-Fi calling on their device.

If, and is in your case, the mobile signal is currently weak due to other factors outside of your control, and you’re connected to a router then Wi-Fi calling should work without any degradation.

If you already knew this then sorry for posting about it.

Many thanks for your help yes I did know and do use WiFi calling but sometimes it routes the call via mobile Volite and then the problem begins thanks John.

do use WiFi calling but sometimes it routes the call via mobile Volite and then the problem begins

Ditto 🙄

My wife now has hers set to Wi-Fi calling all the time at our home address, but has only had to do this since we joined iD - though for a few months after joining iD it was the best signal we’d had here in years and thus she didn’t need Wi-Fi calling initially, then something changed…. (and this was before Three pulled the plug on 3G)

I’ve gotten that used to poor signal with our previous provider and now with iD I don’t use Wi-Fi calling as I would like to get to the bottom of why it’s getting so bad. I know our masts need updating in our area (O2/Tesco confirmed this over the phone, yet wouldn’t in writing, I wonder why….) and can’t see when the big 4 are going to get their wallets out of their pockets.

Hopefully yours gets fixed soon 🤞

Thanks 👍 

Hi @Lightbulb 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

We’ll see you there. 

Tom