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Hi ​@Dabler  

We had experienced an outage with our partners at Three, which may have explained the problems you had been facing? We are very sorry about any inconvenience caused, but this has all been resolved now. Have you tried a reboot of your handset? Do you have VoLTE enabled?

Can you please let us know if you are still experiencing issues with this? Thanks.
 

Hi, every hour I'm doing the steps you have mentioned on your reply to my issues and still unable to make or receive calls also still unable to use data also. Thanks

Thats odd ​@Dabler  as everything should be resolved now, so this may be an issue not to do with the outage.

Just to double check, did you check you have VoLTE enabled?

When did the issues start?

Can you please try your SIM in a different device and let us know how you get on?

Hi handset and service was working fine until Tuesday night and not worked since!!  Yes VoLTE has always been enabled and also tried in other handsets still no service. I sometimes get data but I'd be better having a dial up connection because it would probably be faster and stable.

Yes .I also have  this problem.  So frustrating when.you can't get a straight answer from 3. Both husband and I will be following your example for compensation. Thanks for the info.

Hey there ​@Dabler & ​@January, sorry to hear that. The outage has sinced been resolved, are you still having issues now?

Thanks,

Tyler

Hi Tyler yes still having issues I'm waiting on someone contacting me back about cancelling my contract as I'm not receiving the service I signed up for or paying for. To be perfectly honest the  customer service has been shocking I've messaged on here multiple times with no solution to the issues and I've also phoned multiple times to customer service to be told someone would contact me back but now going on a week as of tomorrow since the issues started.

Thanks

Hey there ​@Dabler, sorry to hear that. If you’re awaiting a response from another team, we’d advise to await this for further assistance, and they’ll look to help you as best as possible.

Thanks,

Tyler

Hi Tyler,

                  I'm waiting on someone from id customer service as this is who I have the contract through Today is now the seventh day i have not had full service i have now instructed my bank to stop the direct debit payment until I get this issue rectified either to my personal email or through the id app as I'm still not able to receive calls or texts. I have also saved all chat and email correspondence documenting the issues.

Kind Regards

David Loudon

Hey there ​@Dabler, we’re very sorry to hear that. We hope the relevant team gets back in touch with you ASAP.

Thanks,

Tyler

Away from home..not using mobile. No connection up to 29/06/25. Will find out if problem has been resolved on my return.

Thank you ​@January 

Please do keep us updated. 

Natalie