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Signal and coverage but no internet.


Craig024
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 Contributor

So I'm in an area with good coverage (inside and out) and my phone generally shows 2 or 3 bars of 4g however the internet very very seldom works. I've visited the same area over a different periods of time and it's always the same. 

Best answer by Tom

Hi @Craig024 

 

Taking a look the area of CA12 5TF looks like it could be quite weak with some patchy areas around, we’d expect some issues here.

 

The area of CA12 5RA is reported to have some congestion at the moment, Three UK are aware and working on it, apologies for any inconvenience caused.

 

Tom

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4 replies

Craig024
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  • June 12, 2024

Thanks for the swift messages so far. I have changed my preferred network to 3g a it's working with bar. So that's something. 


Tom
iD Mobile Employee
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  • iD Mobile Employee
  • 8058 replies
  • June 27, 2024

Hi @Craig024 

 

I’m sorry to hear this, please could you let us know the postcode(s) where you have this issue?

 

Are other areas okay or do you have this issue everywhere?

 

Tom


Craig024
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  • June 29, 2024

So far only experienced around villages near Keswick, Pottinscale / Braithwaite area CA12 5TF

 CA12 5RA. 

Thanks


Tom
iD Mobile Employee
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  • iD Mobile Employee
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  • Answer
  • July 11, 2024

Hi @Craig024 

 

Taking a look the area of CA12 5TF looks like it could be quite weak with some patchy areas around, we’d expect some issues here.

 

The area of CA12 5RA is reported to have some congestion at the moment, Three UK are aware and working on it, apologies for any inconvenience caused.

 

Tom