Skip to main content
Question

Signal and data issue

C
New
 Contributor
  • Cams
  • New
 Contributor
  • 3 replies

Hello, I have been with ID for almost 1 year. 

I always seem to have issues with my call coverage and having "4G/5G" speeds.

My bar signal is mainly on 1 bar out of 4. There is supposedly no network issue down when I check ID coverage. I always struggle to speak to people. 

With data speeds, it says I have 5G and I can hardly load anything, I'm getting roughly 6mb download speed. Not enough to load a website. 

I seem to have this issue in Ph13 area code. If I travel 14 miles it is still the same issue. 

 

Does anyone have issues like this?

    7 replies

    R
    New
 Contributor
    • Ros5
    • New
 Contributor
    • 2 replies
    • May 5, 2025

    Yes the signal is terrible pretty much everywhere. I have travelled around the country and it fails everywhere. There are small pockets of around 20 meters where the speed is blazing fast lol but outside of those, nothing. 

    C
    New
 Contributor
    • Cams
    • Author
    • New
 Contributor
    • 3 replies
    • May 5, 2025

    Have you spoke to ID, about it? Did they come back woth anything helpful if you did? 

    Siân
    iD Mobile Employee
    Forum|alt.badge.img+4
    • Siân
    • iD Mobile Employee
    • 788 replies
    • May 5, 2025

    Hi ​@Ros5  and ​@Cams  sorry to hear of the trouble you are having with coverage. Have you tried rebooting your handset, as this will refresh your connection to the mast.

    Does this happen at any particular time of day or area? Is this indoors or outdoors? Do you have Wi-Fi calling enabled?

    You can visit I can't use my mobile data (4G/5G) on my SIM. What should I do? | iD Mobile Community for further advise about your data, and I can't make or receive calls from my SIM. What should I do? | iD Mobile Community for call issues.

    I hope these links help.

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    C
    New
 Contributor
    • Cams
    • Author
    • New
 Contributor
    • 3 replies
    • May 5, 2025

    Yep, tried restarting, tried flight mode. Still getting low signal and low data speeds.

     

    Siân
    iD Mobile Employee
    Forum|alt.badge.img+4
    • Siân
    • iD Mobile Employee
    • 788 replies
    • May 5, 2025

    OK ​@Cams  can you please try following all the steps on this post? I can't use my mobile data (4G/5G) on my SIM. What should I do? | iD Mobile Community

    I appreciate some you have already tried. 

    Please let us know how you get on.

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    C
    New
 Contributor
    • Cams
    • Author
    • New
 Contributor
    • 3 replies
    • May 5, 2025
    Siân wrote:

    OK ​@Cams  can you please try following all the steps on this post? I can't use my mobile data (4G/5G) on my SIM. What should I do? | iD Mobile Community

    I appreciate some you have already tried. 

    Please let us know how you get on.

    Yeah, i have just tried these. It is still the same.

    Siân
    iD Mobile Employee
    Forum|alt.badge.img+4
    • Siân
    • iD Mobile Employee
    • 788 replies
    • May 5, 2025

    OK ​@Cams  what we can do is pop you a private message here so we can escalate this matter with our Technical Team.

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

    Reply.


    Perks banner
    Terms & Conditions