Hi,
I bought a new contract few days ago and I have to say in my area my sim is useless.
i have 2 phones EE and ID mobile, EE is working perfectly where ID mobile is almost useless.
speedtest takes almost a minute to load, during the test it’s showing 120Mbps speed but as soon as I close that page and open another page it stops working. Seems like it works for couple of seconds and then stop.
can you help me to fix this issue?
I’m trying from last 4/5 days in different parts of Manchester, central and 1 mile away from central Manchester and the service is miserable.
i need to fix it otherwise I’ll get back to my old contract.
its saying on website 99% of uk is covered. I can’t even open google, seems to go back to 56kbps telephone network.
Plus no one can call you bcz you don’t have any service.
I NEED THIS TO BE SORTED AS SOON AS POSSIBLE. I’m paying for a service that I’m not having and it’s stressful as it’s only the way I can work.
The service drops from 180mbps to 1.5 Mbps in just seconds.
There’s no explanation of this no where.
+24Hey there
What’s the full postcode you’re having issues in, and what phone do you have please?
Thanks,
Tyler
+24Hey there
Can you confirm the full postcode is correct, as it shows as an incorrect postcode when I search it via our coverage checkers?
Have you tried resetting network settings also please?
Thanks,
Tyler
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