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signal issue since day one on id

  • February 16, 2025
  • 7 replies
  • 161 views

Hi,

I bought a new contract few days ago and I have to say in my area my sim is useless.

i have 2 phones EE and ID mobile, EE is working perfectly where ID mobile is almost useless.

speedtest takes almost a minute to load, during the test it’s showing 120Mbps speed but as soon as I close that page and open another page it stops working. Seems like it works for couple of seconds and then stop. 
can you help me to fix this issue? 

7 replies

MZone
Silver Contributor
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  • Silver Contributor
  • 468 replies
  • February 16, 2025

Check the network service status here to see if any issues in your area have been reported.


  • Author
  • New
 Contributor
  • 4 replies
  • February 17, 2025

I’m trying from last 4/5 days in different parts of Manchester, central and 1 mile away from central Manchester and the service is miserable.

i need to fix it otherwise I’ll get back to my old contract.

its saying on website 99% of uk is covered. I can’t even open google, seems to go back to 56kbps telephone network.

 

Plus no one can call you bcz you don’t have any service. 
I NEED THIS TO BE SORTED AS SOON AS POSSIBLE. I’m paying for a service that I’m not having and it’s stressful as it’s only the way I can work.


  • Author
  • New
 Contributor
  • 4 replies
  • February 17, 2025

The service drops from 180mbps to 1.5 Mbps in just seconds. 
There’s no explanation of this no where. 


Tyler
iD Mobile Employee
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  • iD Mobile Employee
  • 2941 replies
  • February 17, 2025

Hey there ​@ali_nwz, sorry to hear that.

 

What’s the full postcode you’re having issues in, and what phone do you have please?

 

Thanks,

Tyler


  • Author
  • New
 Contributor
  • 4 replies
  • February 17, 2025

Hi,Postcode is M4 6BB and I’m using a iPhone 16Pro.

my other phone worked as normal from EE. 


  • Author
  • New
 Contributor
  • 4 replies
  • February 21, 2025

Hi,

im still waiting for a response for this issue.

 

Thanks


Tyler
iD Mobile Employee
Forum|alt.badge.img+24
  • iD Mobile Employee
  • 2941 replies
  • February 24, 2025

Hey there ​@ali_nwz, our sincere apologies for the wait on this.

 

Can you confirm the full postcode is correct, as it shows as an incorrect postcode when I search it via our coverage checkers?

 

Have you tried resetting network settings also please?

 

Thanks,

Tyler